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Customer Experience Team Member Are you a customer service specialist ready to make a real impact? Universal Store is a Brisbane based fashion retailer that has over 105 stores nationally and a thriving e-commerce business. A large part of our success is our dedication to customer service and ensuring that value and support are equally prioritised. Selling a large range of premium products and delivering the latest trends demands excellent knowledge and customer service expectations. We are seeking a dedicated Customer Experience Team Member to join our team at our Brisbane Support Office. This is your chance to be at the heart of our commitment to delivering sensational customer service to our customers, retail stores, and internal teams. Working a causal roster (including weekends), you’ll be supporting the wider business functions as the first point of contact for our customers. About the Role: Deliver superior customer service, setting the standard by personal example. Manage incoming returns & refunds, ensuring security and fraud policies are upheld. Maintain accurate records of customer interactions and investigations. Collaborate with our Marketing & Digital team to enhance customer visibility and automate processes. Actively research market and customer behaviours to bridge the gap between digital and in-store experiences. Treat all customers with dignity and respect, regardless of the interaction.What We're Looking For: Proven ability to improve customer experience and promote customer effort. Proficiency in relevant technology and systems. Experience in retail and/or eCommerce. Strong lateral thinking and problem-solving skills.Key Behavioural Attributes: High attention to detail. Strong achievement drive. Excellent interpersonal and communication skills. Exceptional problem-solving abilities. Ability to work autonomously.Why Join Universal Store? We're not just a retailer; we're a community. At Universal Store, our "Universal Spirit" guides everything we do. And in exchange for your hard work we offer: Access to a range of heavily discounted products Modern, open plan office with generous facilities and on-site parking Flexible working arrangements and WFH options Career development and support Employee benefits programsIf you're a proactive, customer-focused individual with a passion for problem-solving and a desire to contribute to a vibrant team, apply now! Due to the volume of applications we often receive, it may not be possible to provide an outcome to everyone.

Are you an analytical individual with a passion for fashion and a talent for maximising sales? About the role: Universal Store is seeking a dedicated Merchandise Allocator to join our growing Merchandising Team! You’ll be joining an ASX listed retailer with a large assortment of well-known brands, focusing on the latest trends and emerging designs. For over 25 years, Universal Store placed great pride in everything we do, meaning we need a passionate merchandiser to ensure we continue to proudly display our products. This vital role involves managing stock allocation processes to boost sell-through and increase movement of our categories and styles. You will be skilled in analysing consumer behaviour and buying patterns to advise the business on budgetary allocations. You will expertly draw on multiple data sources, building strong relationships with Retail Operations, Product & Design, CX, Logistics, and Marketing. Key Responsibilities: Gather customer feedback and analyse customer groups. Understand individual stores and regions, including competitors. Use sales data to find opportunities. Manage stock distribution across stores and plan for key events and new store builds. Coordinate sale stock and create sale lists. Direct stores on tasks like price changes and regrouping, execute promotions. Build relationships with sales managers and visual merchandisers. Work with the warehouse team and suppliers. Maintain sales reports and send summaries to stores.What We're Looking For: Essential Skills: Strong numeracy and analytical skills, excellent written and verbal communication, and proficiency in Microsoft Excel. Desirable Experience: Experience in a similar role for a fashion retailer or wholesaler, or as a fashion retail store manager/salesperson. Key Behavioural Traits: We value individuals who are proactive, adaptable, detail-oriented, confident, customer-focused, and team players, among others.Our Universal Spirit: At Universal Store, we live by our values: Care for Everyone, Here to Help, Make-it-Work, Better than Good, and Contribute. If you're ready to make a difference and be part of a dynamic, successful team, consider joining the Universal Store! Apply Now! Due to the volume of applications, we typically receive, it may not be possible to provide an outcome to everyone.

Are you an experienced garment tech, who has excellent communication and relationship building skills? About the Role: Universal Store has a proud heritage of delivering the most desirable trends to its passionate customers. Part of our success lays with our incredible private labels; Common Need, Luck and Trouble, Perfect Stranger, and NeoVision. This would not be possible without the continued efforts of the production team and the relationships we maintain between our suppliers and our internal design team. Furthermore, the UNI Group has a strong commitment to environmental sustainability and ethical sourcing practices which the product team plays a key role in promoting. Universal Store is seeking a driven Production Coordinator to join our Product Team in Brisbane. You’ll be building strong relationships with our local and international suppliers to maximise the value and ensure the end product aligns with our commitment and values. In your role, you’ll be supporting the design and product teams with advice and specialised analysis to support them in achieving the continued growth of our private labels. Key responsibilities include: Creating tech packs and managing costing. Conducting garment fittings and quality control. Coordinating production and managing purchase orders. Supporting ethical sourcing and sustainability initiatives.About You: Proficiency in Adobe Illustrator and a strong technical understanding of garment construction are essential. You're detail-oriented, proactive, and a team player. Experience in apparel product development or direct international sourcing is a bonus. A comprehensive understanding Technical Garment Construction is a must!Our Universal Spirit: At Universal Store, we live by our values: Care for Everyone, Here to Help, Make-it-Work, Better than Good, and Contribute. If you're ready to make a difference and be part of a dynamic, successful team, consider joining the Universal Store! What we Offer: Flexible/Hybrid working arrangements Modern, purpose-built Support Office and Distribution Centre site. Employee discounts, benefits, and salary sacrificing programs Social events, clubs, and promotions. Supportive Leadership with career and personal development opportunities.Ready to make a difference with an iconic Australian business? Apply now! Due to the large volume of applications we often receive, it may not be possible to provide an outcome to everyone.

Universal Store is looking for a creative, inspiring, dedicated team members to join us in our Distribution Centre. We are Australia’s leading youth fashion retail destination for curated street fashion, denim and footwear. This is a great opportunity to get involved with Universal Store and build a career in a fast-paced, growing youth fashion retail company. We are currently seeking great people to assist our Brisbane Distribution Centre team in Eagle Farm. As a Distribution Centre Team Member your primary role is to assist across all Distribution Centre departments and functions including but not limited to dispatch, processing, replenishment, online orders, deliveries, and general housekeeping of the work areas. To be successful in this role you will have: Ability to maintain accuracy, attention to detail and motivation when working on repetitive tasks for extended periods of time. Ability to carry out the physical demands of the role, including frequent standing and walking for shifts up to 9 hours, moving and taping boxes, and building pallets Proficiency in reading numbers and performing basic calculations The ability to work independently as well as part of a team – you are reliable and easy to work with A positive, flexible, enthusiastic and adaptable attitude Awareness of safety precautions and risks Flexibility to work hours between 7am & 7pm Monday – SaturdayKey Responsibilities: Unpacking, barcoding and counting stock Palletising cartons for store dispatch Assisting with stock transfers between stores Picking and packing stock to replenish store levels Refilling stock to fulfilment department locations Keeping our distribution center exceptionally clean, organized and safeWhat’s Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Lorna Jane has an exciting opportunity for an experienced and senior creative to join Lorna Jane as a Visual Merchandise Manager for WA. About the Role Reporting into the State Manager, the WA VM Manager will be responsible for inspiring new and existing customers to engage with the brand and purchase product by creating relevant customer experiences through the effective execution of visual merchandising strategies. Your major responsibilities include: Executing the National VM Strategy across a 11-store portfolio. Analysing data to create commercial VM strategies in store that promote high foot traffic and drive sales. Ensuring the successful execution of new collection launches to promote strong sell through in line with business benchmarks. Driving concept evolvement, aligning stores with current brand focuses and initiatives. Managing all store openings, refits, relocations, and closures within the state. Supporting with the setup of events held within the state, delivering a relevant customer experience. Consistently focusing on training and developing Retail teams to ensure a thorough understanding of VM principles, company standards & consistency. Collaborating with Sales Leaders to develop & implement clear strategies to optimise sales & sell through. About You: Previous experience as a multi-site VM within the fashion industry with proven ability to lead and motivate. Strong organisational skills with exceptional attention to detail. Ability to manage multiple tasks, prioritise effectively and meet deadlines. Pride yourself on resilience, agility and an ability to work in a fast-paced environment. Ability to solve problems and make effective business decisions. Ability to communicate effectively and with intention. Full driver's license and reliable car. What's in it for you? Competitive salary + super + car allowance. Wear activewear to work with a generous discount off all Lorna Jane Activewear. Discounts and offers to health and wellness brands. Continuous on the job training and mentoring that supports career advancement and development. Work within a supportive and close-knit management team. You will be contributing to a proud, iconic Australia activewear brand and excited to build relationships with your team and customers. You love fashion and sustainability and live the Move, Nourish, Believe philosophy. You are a proud ambassador of the Lorna Jane brand. Activate your career today! Other details Job family HQ Pay type Salary

Lorna Jane has an exciting opportunity for an experienced and senior creative to join Lorna Jane as a Visual Merchandise Manager for VIC for a 6-month MAT cover contract. About the Role Reporting into the State Manager, the VIC VM Manager will be responsible for inspiring new and existing customers to engage with the brand and purchase product by creating relevant customer experiences through the effective execution of visual merchandising strategies. Your major responsibilities include: Executing the National VM Strategy across a 16-store portfolio. Analysing data to create commercial VM strategies in store that promote high foot traffic and drive sales. Ensuring the successful execution of new collection launches to promote strong sell through in line with business benchmarks. Driving concept evolvement, aligning stores with current brand focuses and initiatives. Managing all store openings, refits, relocations, and closures within the state. Supporting with the setup of events held within the state, delivering a relevant customer experience. Consistently focusing on training and developing Retail teams to ensure a thorough understanding of VM principles, company standards & consistency. Collaborating with Sales Leaders to develop & implement clear strategies to optimise sales & sell through. About You: Previous experience as a multi-site VM within the fashion industry with proven ability to lead and motivate. Strong organisational skills with exceptional attention to detail. Ability to manage multiple tasks, prioritise effectively and meet deadlines. Pride yourself on resilience, agility and an ability to work in a fast-paced environment. Ability to solve problems and make effective business decisions. Ability to communicate effectively and with intention. Full driver's license and reliable car. What's in it for you? Competitive salary + super + car allowance. Wear activewear to work with a generous discount off all Lorna Jane Activewear. Discounts and offers to health and wellness brands. Continuous on the job training and mentoring that supports career advancement and development. Work within a supportive and close-knit management team. You will be contributing to a proud, iconic Australia activewear brand and excited to build relationships with your team and customers. You love fashion and sustainability and live the Move, Nourish, Believe philosophy. You are a proud ambassador of the Lorna Jane brand. Activate your career today! Other details Job family HQ Pay type Salary

Eagle Farm, Australia SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. Your Talent What You Bring to the Fast Lane: Experience: 1-2 years in a customer-focused retail environment, ideally in apparel or footwear, with a track record of not just meeting but smashing sales goals. Sales Savvy: A natural talent for connecting with customers and closing deals, especially in a high-energy, commission-based environment. Communication Skills: The ability to communicate effectively and with confidence, whether it's one-on-one with customers or collaborating with your team. Quick Thinking: A knack for solving problems on the fly and staying cool under pressure in a bustling retail environment. Passion and Drive: An authentic love for sports, fashion, and creating unforgettable retail experiences. Why PUMA? This isn't just a job-it's your chance to be part of a global powerhouse that's redefining sports and fashion. At PUMA, you'll be part of a team that's fast, fearless, and unstoppable. You'll have the opportunity to showcase your talents, grow your skills, and contribute to a brand that's always ahead of the game. Plus, you'll do it all while sporting the coolest gear on the market. Ready to Race with Us? If you're ready to accelerate your career and be part of a retail experience like no other, we want to hear from you. Apply today and take your place in the PUMA team! PUMA Australia-Forever Faster. Your Mission Sprint into Action with PUMA Australia! Join Us as a Casual Retail Sales Associate and Make an Impact At PUMA Australia, we don't just keep up-we set the pace. We're on the hunt for energetic and driven individuals to join our team as Casual Retail Sales Associates. If you're ready to turn up the heat, deliver unforgettable customer experiences, and be part of something extraordinary, this is your moment to shine. Your High-Octane Mission: As a Casual Retail Sales Associate at PUMA, you'll be in the fast lane, driving sales and creating a shopping experience that's as exhilarating as our brand. You're not just selling-you're fueling the passion of every customer who walks through our doors. Here's how you'll make it happen: Smash the Targets: Crush sales goals, KPIs, and profitability targets, keeping PUMA at the top of every shopper's list. Elevate Every Interaction: Deliver VIP-level service that reflects PUMA's dynamic brand values, making every customer's shopping experience unforgettable. Stay Ahead: Complete all necessary training to stay sharp and in-the-know, ready to guide customers through our latest and greatest products. Protect the PUMA Pride: Engage in Loss Prevention strategies and ensure operational excellence to keep our store running smoothly. Visuals that Wow: Keep our store looking fresh and stylish, maintaining PUMA's high standards for visual merchandising and creating displays that turn heads. Team Spirit: Dive into new store openings, support store closings, and keep the energy high as you work alongside a team that's as fast-paced and passionate as you are. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

At Lorna Jane, we're more than just activewear; we're a movement that inspires women to live their best, most active lives. We're passionate about empowering our team and customers alike, with a commitment to creating a supportive and inclusive workplace. When you join Lorna Jane, you're joining a family that values growth, wellbeing, and making a positive impact. What is the role? Based at our Lorna Jane Head Office, we're looking for a detail-driven, Mandarin and English-speaking Assistant Accountant to provide support to the Finance team by providing reporting in addition to performing general accounting and compliance duties. Reporting to the Group Finance Manager, you will support our China, Singapore, New Zealand and Australian business. What You'll be doing: As our Assistant Accountant you'll: Prepare and lodge BAS/VAT returns for Australia, Singapore, and New Zealand. Liaise with outsourced accountants in China to ensure timely monthly compliance. Collaborate with external auditors to complete audit requirements. Prepare and post month-end journals, including accruals, prepayments, and reconciliation of online marketplace fees. Complete month-end and ad hoc balance sheet reconciliations, resolving issues promptly. Maintain and manage fixed asset registers, including capitalisation and depreciation. Ensure accurate and timely processing of China-related invoices and weekly payment runs. Support the Finance team and China team with financial analysis, process improvements, and ad hoc projects. Who We're Looking For: Fluency in Mandarin & English. 2+ years' experience in an accounting or a finance related role. Bachelor's degree in accounting or related. Proven experience in monitoring and analysing financials and budgets for variances. Demonstrated experience in identifying methods of improve reporting. Advanced Microsoft Office (Excel) skills. Strong understanding of financial planning. Our Commitment to you: At Lorna Jane, we're committed to creating a workplace where everyone feels valued and included. We embrace diversity in all its forms and have worked hard to ensure our hiring practices are fair and free from bias. We welcome applications from people of all backgrounds and encourage candidates who may need special accommodations during the recruitment process to let us know how we can support you by emailing [email protected]. Why you'll love working here: Prime Location: Enjoy free onsite parking, making your daily commute hassle-free. Onsite Café: Start your day right with our Nourish Café, where you can enjoy healthy and delicious meals without leaving the office. Exclusive Discounts: Take advantage of generous discounts on the latest Lorna Jane collections, so you can live the active life we promote. Early Access: Be the first to see and experience our new collections before they hit the stores. Community Engagement: Get involved in company events and initiatives that support and inspire our community. Team Spirit: Join a supportive team that's more like a family. We celebrate our wins together and collaborate to make a real impact. Other details Job family HQ Pay type Salary

At Lorna Jane, we're more than just activewear; we're a movement that inspires women to live their best, most active lives. We're passionate about empowering our team and customers alike, with a commitment to creating a supportive and inclusive workplace. When you join Lorna Jane, you're joining a family that values growth, wellbeing, and making a positive impact. About the Role: Lorna Jane is seeking a driven and analytical individual to join our team as a Merchandise Performance & Strategy Analyst for our Outlet Portfolio. This role plays a critical part in optimising sales and stock across our outlet store portfolio, ensuring alignment with overall business strategy. Your focus will be on driving performance through detailed trading analysis, stock replenishment, and stock cycle management. You'll develop promotion strategies, manage markdowns, support outlet store exits, and provide actionable insights to boost sell-through both in-store and online. Reporting to the Head of Merchandise & Logistics, you'll contribute directly to Lorna Jane's mission by ensuring the optimal performance of our outlet stores. Your work will drive improvements in sales, stock management, and customer engagement. You'll be a key player in enhancing profitability and ensuring seamless communication between teams, from store to warehouse. This is a fulltime position, primarily from our Lorna Jane HQ in Eagle Farm with some travel required both interstate and NZ. What You'll be doing: Reporting & Stock Management: Conduct regular trading and stock analysis, and provide reports on sales, stock levels, and markdown effectiveness. Benchmark store performance and track stock movements to ensure optimal levels. Promotional Strategy & Events: Develop promotion strategies and execute outlet events to drive sales and foot traffic. Analyse promotional effectiveness and collaborate with marketing to align with business objectives. Stock Planning & Replenishment: Oversee stock replenishment, manage stock cycles, and handle markdowns for slow-moving inventory. Ensure accurate stock levels and in-system operations across stores. Lead stock strategies for new store openings and events. Store Visits & Strategy: Conduct store visits to assess performance and provide feedback on layouts, displays, and operations. Collaborate with Store Leaders to align sales, stock, and promotional goals, travelling across AU & NZ for reviews. Who We're Looking For: Customer Focus and Service Mindset: Always prioritises customer needs and strives for exceptional service. Results-Oriented: A strong drive to achieve goals, meet deadlines, and continuously improve. Effective Communication: Clear and professional communication, with the ability to adapt to different audiences. Relationship Building: Builds trust quickly and encourages collaboration within the team and across departments. Personal Accountability: Takes ownership of performance and welcomes feedback for growth. Positivity & Resilience: Maintains a positive attitude and professionalism, even under pressure. Our Commitment to you: At Lorna Jane, we're committed to creating a workplace where everyone feels valued and included. We embrace diversity in all its forms and have worked hard to ensure our hiring practices are fair and free from bias. We welcome applications from people of all backgrounds and encourage candidates who may need special accommodations during the recruitment process to let us know how we can support you by emailing [email protected]. Why you'll love working here: Prime Location: Enjoy free onsite parking, making your daily commute hassle-free. Onsite Café: Start your day right with our Nourish Café, where you can enjoy healthy and delicious meals without leaving the office. Exclusive Discounts: Take advantage of generous discounts on the latest Lorna Jane collections, so you can live the active life we promote. Early Access: Be the first to see and experience our new collections before they hit the stores. As part of the HQ team, you'll get exclusive early access to view our latest designs. Community Engagement: Get involved in company events and initiatives that support and inspire our community. You'll have the chance to participate in events that align with our mission of empowering women to live their best lives. Team Spirit: Join a supportive team that's more like a family. We celebrate our wins together and collaborate to make a real impact. Other details Job family HQ Pay type Salary