GUCCI careers

Key Accountabilities Sales and Clienteling Proactively meet all commercial sales targets and KPIs, including but not limited to Clientelling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average unit retail), Cross Selling and Conversion as outlined by your management teamGenerate, maintain and grow a clientele base by active engagementProvide excellent client service with active client engagement and regular communication as per GUCCI Service StandardsProactively follow up on client enquiries and requests, including after sales servicesProvide exceptional personalized service standards transmitting the brand passion, suggestions and alternatives, as well as anticipating future needs of the clientsEnsure teamwork and collaboration to deliver an exceptional client experienceCollaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines Learning and Training Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information Complete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlines Participate in development training as required by your management team Back of House Support Assist with cashiering and any administrative duties as requiredAssist in receiving and unpacking/packing stock Assist with inventory integrity and control by completing cycle counts, category scans and category maintenanceReplenish display merchandise as requiredWorkplace Health and Safety Ensure compliance to the Safety Management System and all Workplace Health and Safety (WHS) Policies Report all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platformOther Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the businessEnsure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, LUCE, etcAdhere to all in store Standard Operation Procedures (SOP)Comply to all Gucci and Kering Policies, Procedures and GuidelinesAll other ad hoc duties as required by your managerKey Requirements Previous experience in a similar role, ideally from a high volume retail or service-based industry preferably in the luxury environmentCustomer service orientated attitude, driven by sales and meeting and exceeding KPIs and targetsAbility to work dynamically in a high-volume environmentTime management and prioritizing skillsHigh attention to detail and a strong, professional work ethicProficiency in using technology and/or learning about updated technologiesProficiency in Outlook/Excel/Word/PowerPointExceptional written and verbal communication skills

Sales and Clienteling Proactively meet all commercial sales targets and KPIs, including but not limited to Clienteling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average unit retail), Cross Selling and Conversion as outlined by your management teamGenerate, maintain and grow a clientele base by active engagementProvide excellent client service with active client engagement and regular communication as per GUCCI Service StandardsProactively follow up on client enquiries and requests, including after sales servicesProvide exceptional personalized service standards transmitting the brand passion, suggestions and alternatives, as well as anticipating future needs of the clientsEnsure teamwork and collaboration to deliver an exceptional client experienceCollaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual GuidelinesLearning and Training Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category informationComplete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlinesParticipate in development training as required by your management teamBack of House Support Assist with cashiering and any administrative duties as requiredAssist in receiving and unpacking/packing stockAssist with inventory integrity and control by completing cycle counts, category scans and category maintenanceReplenish display merchandise as requiredWorkplace Health and Safety Ensure compliance to the Safety Management System and all Workplace Health and Safety (WHS) PoliciesReport all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platformOther Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the businessEnsure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, LUCE, etcAdhere to all in store Standard Operation Procedures (SOP)Comply to all Gucci and Kering Policies, Procedures and Guidelines All other ad hoc duties as required by your managerKey Requirements Previous experience in a similar role, ideally from a high volume retail or servicebased industry preferably in the luxury environmentCustomer service orientated attitude, driven by sales and meeting and exceeding KPIs and targetsAbility to work dynamically in a high-volume environment • Time management and prioritizing skillsHigh attention to detail and a strong, professional work ethicProficiency in using technology and/or learning about updated technologiesProficiency in Outlook/Excel/Word/PowerPointExceptional written and verbal communication skills