UNIVERSAL STORE careers

Universal Store is looking for a creative, inspiring, dedicated leader to join the team. This is a great opportunity to get involved with Universal Store and build a career in a fast-paced, growing youth fashion retail company. What we're looking for: As 2IC you will partner with the Store Manager and inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural team player who can also adapt to changing environments, make customers feel at home and enjoy sharing the skills learned in previous retail environments with their new team. A successful 2IC will be able to create links between people, process and presentation to contribute to a happy and successful store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a team member who thinks about "What is possible each day”. Essentials: Fashion retail know-how with some hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Proven ability to create a sales-driven culture to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change Strong commitment to maintaining high standards of quality and attention to detail. Effective communication and interpersonal skills. Capable of thriving in fast-paced environments and managing multiple tasks simultaneously.The right person must have the ability to communicate positively at all levels as well as help train, coach and be able to both give and hear honest feedback. A typical day: As a 2IC, you will lead from the front 2 days out of your 5 day working week. You will be visible on the floor working with your team to achieve successful results every day. As part of the leadership team in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Be willing to accept development and training. Walk the walk and talk the talk - have Integrity. Foster a sales-oriented environment in the store by assisting the Store Manager in daily coaching and support. Implement visual merchandising (VM) and promotional strategies according to company guidelines. Offer insights on stock levels and oversee inventory management for the store.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Passionate about all things fashion and love curating the perfect shopping experience? About us: Universal Store is a household name for fashion with over 105 stores nationally and a thriving eCommerce platform shipping here and internationally. With a focus on quality, our team are busy bringing you the latest tailored pieces to elevate your wardrobe and keep you at the front of what is trending. We pride ourselves on an exceptional customer experience both in store and online, ensuring that we have the knowledge and style to support every purchase. About the Role: In this role, you’ll be the bridge between our customers and the wider business, ensuring their voices are heard and their needs are met. You’ll also have the chance to influence product, design, and marketing by sharing real-time insights straight from our customers. We’re not about following a script, you’ll be thinking laterally, staying calm under pressure, and looking for the win-win solution! What Your Day Could Look Like: Connecting with customers through live chat, inbox, and phone - making every conversation count. Spotting trends in purchasing patterns and sharing insights with our eCommerce team. Applying your sharp eye for detail to ensure returns and quality checks run smoothly. Coordinating with logistics and transport partners to guarantee our customers get their orders fast and fuss-free.What We’re Looking For: A natural people person with customer service flair and best-practice know-how. Confidence using POS systems and office software (bonus points for eCommerce experience!). A keen problem-solver with strong attention to detail - you don’t just find issues, you fix them. A team player who thrives in both tight-knit squads and larger cross-functional teams.What we offer: A modern, purpose-built support office with onsite parking Relaxed attire and open planned office space with generous amenities A supportive leadership team with a focus on development and progression Employee Discounts on products, Discounted services and purchases through our partners, and an exciting social calendar of team events.If you are looking for an opportunity to demonstrate your customer service expertise or are looking for an opportunity to join a leading retail apparel brand, we hope to hear from you soon! Apply now!

Universal Store is looking for highly customer service-oriented team members to join us. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Universal Store is looking for a creative, inspiring, dedicated leader to join the team. This is a great opportunity to get involved with Universal Store and build a career in a fast-paced, growing youth fashion retail company. What we're looking for: As 2IC you will partner with the Store Manager and inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural team player who can also adapt to changing environments, make customers feel at home and enjoy sharing the skills learned in previous retail environments with their new team. A successful 2IC will be able to create links between people, process and presentation to contribute to a happy and successful store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a team member who thinks about "What is possible each day”. Essentials: Fashion retail know-how with some hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Proven ability to create a sales-driven culture to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change Strong commitment to maintaining high standards of quality and attention to detail. Effective communication and interpersonal skills. Capable of thriving in fast-paced environments and managing multiple tasks simultaneously.The right person must have the ability to communicate positively at all levels as well as help train, coach and be able to both give and hear honest feedback. A typical day: As a 2IC, you will lead from the front 2 days out of your 5 day working week. You will be visible on the floor working with your team to achieve successful results every day. As part of the leadership team in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Be willing to accept development and training. Walk the walk and talk the talk - have Integrity. Foster a sales-oriented environment in the store by assisting the Store Manager in daily coaching and support. Implement visual merchandising (VM) and promotional strategies according to company guidelines. Offer insights on stock levels and oversee inventory management for the store.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Universal Store is looking for a creative, inspiring, dedicated leader to join our team. What we're looking for: A Store Manager who can inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural planner and organiser who can also adapt to changing environments - yes, you need to have it all! A successful Store Manager will be able to create links between people, process and presentation to create a store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a leader who thinks about "What is possible each day." Essentials: Fashion retail know-how with hands-on experience from the stock room to the shop floor. A solid team building track record. We're looking for an experienced Store Manager who is comfortable leading a large and diverse team. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Understanding of retail profit measures, the ability to manage costs and productivity. The proven ability to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change. Must be able to work Tuesday - Saturday roster, including late night trade and weekend hoursThe right person must have the ability to communicate strategically at all levels as well as train, coach and be able to both give and hear honest feedback. A typical day: As a Store Manager, you will lead from the front, on the floor, not in an office. You will be visible on the floor working with your team to achieve successful results every day. Your approach must be big picture while ensuring the daily deliverables are met. You will set the standard for excellence and be the "go-to" resource for any questions, (big and small) as well as feedback (both praise and supportive). As the leader in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Continually recruit, train and develop talented individuals (create future leaders). Managing rosters and budgets for your store. Implement and maintain systems to keep store functioning effectively. Oversee store scheduling to ensure that projects, visuals, availability, service and promotions are accounted for, and store is staffed in line with payroll targets. Model our highest expectations in our behavioural competency dictionary and provide praise and development when required.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership. Generous and achievable bonus structure.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Looking for an opportunity to execute your eye for style and knowledge of youth fashion trends in an exciting and challenging role? About Us: Universal Store is a leading retail brand known for its fashion-forward and high-quality fashion offerings. We are dedicated to creating an engaging shopping experience for our customers and fostering a positive and innovative work environment for our team members. Our VIC region is experiencing high growth, and we are quickly establishing a strong foothold Position Overview: We are seeking a creative and experienced Visual Merchandiser to join our team. In this role, you will be responsible for upholding and enhancing our visual merchandising standards, leading by example, and educating our team members. Your efforts will directly contribute to achieving our sales targets and building lasting loyalty for the Universal Store brand. Please Note: The successful person will be required to travel to multiple sites across VIC Key Responsibilities: Lead by example in maintaining high visual merchandising standards. Create visually appealing concepts and displays that reflect current fashion trends. Ensure product presentation is of the highest standard, including steaming, hard tagging, and shoe labelling. Maintain cleanliness and organisation in visual merchandising areas. Train and support the stores in your region to maximise the impact of instore displays and promoted products.What we are looking for: Previously demonstrated experience in a retail leadership position. Strong visual merchandising skills and creative ability. Excellent written and verbal communication skills. Ability to lead and inspire a team. High attention to detail, organisation, and visual cues.Why Join Us? Universal Stores strives to uphold organisational values that promote everyone to be their best every day! In addition to an amazing company culture, we offer: A supportive leadership team that is career growth focused Great discounts on health insurance, speciality stores, and travel through our corporate partners. A role where you will network with multiple sites across VIC High autonomy to use your creative flair in styling our stores Access to the latest products with a substantial employee discountInterested? At Universal Store, we value our employees and strive to create a supportive and inclusive work environment. We offer opportunities for growth and development, and we are committed to recognising and rewarding your contributions. If you are passionate about fashion, have a keen eye for detail, and are ready to take on a leadership role in visual merchandising, we would love to hear from you!

Universal Store is looking for a creative, inspiring, dedicated leader to join our team. What we're looking for: A Store Manager who can inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural planner and organiser who can also adapt to changing environments - yes, you need to have it all! A successful Store Manager will be able to create links between people, process and presentation to create a store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a leader who thinks about "What is possible each day." Essentials: Fashion retail know-how with hands-on experience from the stock room to the shop floor. A solid team building track record. We're looking for an experienced Store Manager who is comfortable leading a large and diverse team. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Understanding of retail profit measures, the ability to manage costs and productivity. The proven ability to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change. Must be able to work Tuesday - Saturday roster, including late night trade and weekend hoursThe right person must have the ability to communicate strategically at all levels as well as train, coach and be able to both give and hear honest feedback. A typical day: As a Store Manager, you will lead from the front, on the floor, not in an office. You will be visible on the floor working with your team to achieve successful results every day. Your approach must be big picture while ensuring the daily deliverables are met. You will set the standard for excellence and be the "go-to" resource for any questions, (big and small) as well as feedback (both praise and supportive). As the leader in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Continually recruit, train and develop talented individuals (create future leaders). Managing rosters and budgets for your store. Implement and maintain systems to keep store functioning effectively. Oversee store scheduling to ensure that projects, visuals, availability, service and promotions are accounted for, and store is staffed in line with payroll targets. Model our highest expectations in our behavioural competency dictionary and provide praise and development when required.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership. Generous and achievable bonus structure.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Universal Store is looking for highly customer service-oriented team members to join us. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Are you a customer focused eComm’ professional who has a real eye for trending fashion? About Us: Universal Store is a leading Australian fashion retailer offering a large range of trend-oriented products with exceptional customer service. From our first store in Southeast Brisbane in 1999 to our network of 105+ stores nationally today, we have continued to deliver quality, unique, and sustainable focused products. Intent, pride, and passion, is behind everything we do, and we are continuously looking for like-minded individuals to join our mission. ‘Universal’ above the door means everyone is welcome! About the Role: As an eCommerce Coordinator, you will ensure that customers receive the best online experience possible across our Universal Store and Perfect Stranger brands. You will be responsible for ensuring that inventory is effectively managed. This includes coordinating the timely and efficient uploading of new stock, ensuring logistics and volume align to website availability, and accurately listing product information to support customer purchasing decisions. You will also work closely with the product team to ensure the arrangement of inventory on our shopfront maximises our commercial objectives. Responsibilities: Complete end-to-end ownership of the product assortment on our ecommerce platform. Ownership of category merchandising, maximising the arrangement based on past sales and forecasted trends. Ensuring a seamless user experience to include optimal layout and search functionality. Lead the preparation, testing, and implementation of promotions and sales events on the site. Ownership of the website including, content updates, UI/UX testing, and analysing data to share with the digital marketing teams.Experience: Strong computer and webpage literacy skills Familiarity with eCommerce platforms, preferably Shopify. Proven experience in analysing platform data and providing informed insight into page performance. Extremely high attention to detail and accuracy. Established critical information seeking skills.What we offer: Universal Store aims to lead the way in fostering a community of passionate individuals who are motivated to do better and contribute to something spectacular! In addition, we offer: A great onsite culture, open plan office space, and casual dress office attire (where what we love to sell!). Supportive and career growth-oriented business leadership. Modern, purpose-built site with combined support-office & warehouse functions, and onsite parking. Great employee discounts on products, access to discounted services, and a lively social events calendar. Competitive remuneration, salary sacrificing, and the potential access to a ‘Short Term Incentive’ scheme.If you are an experienced eCommerce administrator who is ready to take the next step in their career, then we would love to hear from you! Apply Now!

If you are trend focused, passionate about sustainability, and want a role with career progression, consider being our next category buyer! About Us: Universal Store is a leading Australian youth fashion retailer, home to a curated mix of popular and unique brands from local and global designers. With over 105 stores nationally, we're the go-to destination for the latest trends. We're on the hunt for an experienced and passionate Category Buyer to join our Product Team. This is a full-time dynamic position, perfect for an expert in identifying, analysing, and interpreting trends to create the best product assortment for our customer. About the Role: As a Buyer, your purpose is to maximise the potential of your assigned product groups by curating an unbeatable product range, managing inventory, and building fantastic supplier relationships. We operate a customer centric approach, which will require your ability to combine historical sales data with emerging trends and influences. You will play a key role in driving our ethical and sustainability outcomes, making our product better for people and the planet. Your key responsibilities will include: Listening to Our Customer: Seeking out customer feedback, conducting trend and competitor research, and understanding the diversity of our customer base. Creating the Product Assortment: Curating a differentiated range of brands and products, preparing sales and distribution plans, and raising purchase orders to drive sales and margin growth. Ethical Sourcing & Sustainability: Monitoring supplier compliance with our Code of Conduct and Animal Welfare Policy and driving environmental sustainability outcomes. Managing Inventory: Managing purchasing budgets, maintaining OTB levels, managing forward orders, and creating markdown lists. Building Supplier Relationships: Onboarding new suppliers, fostering strong relationships, and negotiating to achieve business goals.Essential Skills & Experience: A detailed understanding of the Universal Store customer and product. A strong and demonstrated ability to identify and translate the fashion apparel market and its emerging trends. Proficiency in Microsoft Excel. Strong numeracy and analytical skills. Tertiary qualifications in Buying, Fashion, or Business are highly regarded. A technical understanding of garment construction and textiles.Why Join Universal Store? As a buyer you'll join a dynamic and collaborative Product Team, working closely with the Head of Buying and interacting with departments across our Support Office and national retail network. Additional Benefits to joining us: Work in a friendly, open, and collaborative environment Great employee discount, benefits through our partners, and social events Modern, purpose-built office, with plenty of onsite parking. Career progression through a growth-oriented leadership teamReady to apply? If you are a passionate, creative, and highly analytical individual who is looking to join an ASX Listed fashion retailer, click 'Apply Now' to submit your application. Due to the volume of applications we receive, it may not be possible to provide an outcome to all candidates.

Are you ready to join a passionate creative team at one of Australia's leading youth fashion apparel brands? About Us: At Universal Store, we are driven by a passion for creating the best product assortment for our diverse and style-conscious customers. As a leading fashion retailer, we are home to our own exclusive brands and the most sought-after styles from around the globe. We foster a culture of teamwork, innovation, and excellence, where every team member is empowered to contribute and make a real impact. The Role We are seeking a motivated and detail-oriented Buying Admin Assistant to join our dynamic Product Team. Reporting to the Buying Manager, you will play a crucial role in supporting our Buyers to curate an unbeatable collection for our customers. This is a fantastic entry-level opportunity for someone with a passion for fashion and a desire to build a career in buying. Responsibilities Your key responsibilities will include: Assisting with raising purchase orders and performing data entry tasks. Conducting trend and competitor research to support the Product Team. Compiling and maintaining sales reports. Communicating with and building strong relationships with our suppliers. Collating data related to ethical sourcing and sustainability. Supporting the Buyers with general administrative tasks as required.About You To be successful in this role, you will have: Proficiency in Microsoft Excel. A detailed understanding of the Universal Store customer and our product offering. A strong awareness of current market trends. Excellent numeracy and analytical skills. A high level of attention to detail and a drive for achievement.While not essential, the following will be highly regarded: Tertiary qualifications in Buying, Fashion, or Business. A technical understanding of garment construction and textiles.Why Join Universal Store? As a buyer you'll join a dynamic and collaborative Product Team, working closely with the Head of Buying and interacting with departments across our Support Office and national retail network. Additional Benefits to joining us: Work in a friendly, open, and collaborative environment Great employee discount, benefits through our partners, and social events Modern, purpose-built office, with plenty of onsite parking. Career progression through a growth-oriented leadership teamReady to apply? If you are a passionate, creative, and highly analytical individual who is looking to join an ASX Listed fashion retailer, click 'Apply Now' to submit your application. Due to the volume of applications we receive, it may not be possible to provide an outcome to all candidates.

Universal Store is looking for highly customer service-oriented team members to join us. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Universal Store is looking for a creative, inspiring, dedicated leader to join our team. What we're looking for: A Store Manager who can inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural planner and organiser who can also adapt to changing environments - yes, you need to have it all! A successful Store Manager will be able to create links between people, process and presentation to create a store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a leader who thinks about "What is possible each day." Essentials: Fashion retail know-how with hands-on experience from the stock room to the shop floor. A solid team building track record. We're looking for an experienced Store Manager who is comfortable leading a large and diverse team. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Understanding of retail profit measures, the ability to manage costs and productivity. The proven ability to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change. Must be able to work Tuesday - Saturday roster, including late night trade and weekend hoursThe right person must have the ability to communicate strategically at all levels as well as train, coach and be able to both give and hear honest feedback. A typical day: As a Store Manager, you will lead from the front, on the floor, not in an office. You will be visible on the floor working with your team to achieve successful results every day. Your approach must be big picture while ensuring the daily deliverables are met. You will set the standard for excellence and be the "go-to" resource for any questions, (big and small) as well as feedback (both praise and supportive). As the leader in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Continually recruit, train and develop talented individuals (create future leaders). Managing rosters and budgets for your store. Implement and maintain systems to keep store functioning effectively. Oversee store scheduling to ensure that projects, visuals, availability, service and promotions are accounted for, and store is staffed in line with payroll targets. Model our highest expectations in our behavioural competency dictionary and provide praise and development when required.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership. Generous and achievable bonus structure.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Universal Store is looking for highly customer service-oriented team members to join us. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Universal Store is looking for a creative, inspiring, dedicated leader to join the team. This is a great opportunity to get involved with Universal Store and build a career in a fast-paced, growing youth fashion retail company. What we're looking for: As 2IC you will partner with the Store Manager and inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural team player who can also adapt to changing environments, make customers feel at home and enjoy sharing the skills learned in previous retail environments with their new team. A successful 2IC will be able to create links between people, process and presentation to contribute to a happy and successful store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a team member who thinks about "What is possible each day”. Essentials: Fashion retail know-how with some hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Proven ability to create a sales-driven culture to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change Strong commitment to maintaining high standards of quality and attention to detail. Effective communication and interpersonal skills. Capable of thriving in fast-paced environments and managing multiple tasks simultaneously.The right person must have the ability to communicate positively at all levels as well as help train, coach and be able to both give and hear honest feedback. A typical day: As a 2IC, you will lead from the front 2 days out of your 5 day working week. You will be visible on the floor working with your team to achieve successful results every day. As part of the leadership team in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Be willing to accept development and training. Walk the walk and talk the talk - have Integrity. Foster a sales-oriented environment in the store by assisting the Store Manager in daily coaching and support. Implement visual merchandising (VM) and promotional strategies according to company guidelines. Offer insights on stock levels and oversee inventory management for the store.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Universal Store is looking for a creative, inspiring, dedicated leader to join the team. This is a great opportunity to get involved with Universal Store and build a career in a fast-paced, growing youth fashion retail company. What we're looking for: As 2IC you will partner with the Store Manager and inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural team player who can also adapt to changing environments, make customers feel at home and enjoy sharing the skills learned in previous retail environments with their new team. A successful 2IC will be able to create links between people, process and presentation to contribute to a happy and successful store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a team member who thinks about "What is possible each day”. Essentials: Fashion retail know-how with some hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Proven ability to create a sales-driven culture to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change Strong commitment to maintaining high standards of quality and attention to detail. Effective communication and interpersonal skills. Capable of thriving in fast-paced environments and managing multiple tasks simultaneously.The right person must have the ability to communicate positively at all levels as well as help train, coach and be able to both give and hear honest feedback. A typical day: As a 2IC, you will lead from the front 2 days out of your 5 day working week. You will be visible on the floor working with your team to achieve successful results every day. As part of the leadership team in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Be willing to accept development and training. Walk the walk and talk the talk - have Integrity. Foster a sales-oriented environment in the store by assisting the Store Manager in daily coaching and support. Implement visual merchandising (VM) and promotional strategies according to company guidelines. Offer insights on stock levels and oversee inventory management for the store.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Universal Store is looking for highly customer service-oriented team members to join us. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Universal Store is looking for a creative, inspiring, dedicated leader to join the team. This is a great opportunity to get involved with Universal Store and build a career in a fast-paced, growing youth fashion retail company. What we're looking for: As 2IC you will partner with the Store Manager and inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural team player who can also adapt to changing environments, make customers feel at home and enjoy sharing the skills learned in previous retail environments with their new team. A successful 2IC will be able to create links between people, process and presentation to contribute to a happy and successful store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a team member who thinks about "What is possible each day”. Essentials: Fashion retail know-how with some hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Proven ability to create a sales-driven culture to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change Strong commitment to maintaining high standards of quality and attention to detail. Effective communication and interpersonal skills. Capable of thriving in fast-paced environments and managing multiple tasks simultaneously.The right person must have the ability to communicate positively at all levels as well as help train, coach and be able to both give and hear honest feedback. A typical day: As a 2IC, you will lead from the front 2 days out of your 5 day working week. You will be visible on the floor working with your team to achieve successful results every day. As part of the leadership team in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Be willing to accept development and training. Walk the walk and talk the talk - have Integrity. Foster a sales-oriented environment in the store by assisting the Store Manager in daily coaching and support. Implement visual merchandising (VM) and promotional strategies according to company guidelines. Offer insights on stock levels and oversee inventory management for the store.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

Universal Store is looking for highly customer service-oriented team members to join us. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Are you passionate about delivering exceptional end-user IT experiences and thrive on solving problems with a customer-first mindset? About Us Universal Store is one of Australia’s leading youth fashion retailers, with over 105 stores nationwide, a thriving eCommerce platform, and a dynamic support office team based in Brisbane. Passion and pride are at the heart of what we do – ensuring every customer interaction is exceptional. Our success is built on our people, culture, and strong community values. Join a team that embraces innovation, collaboration, and continuous improvement. About the Role We’re looking for a Technical Analyst – End User Compute (EUC) to join our IT team on a Full-Time basis in the Brisbane Support Office. Reporting to the IT Systems Administrator, this role is key in supporting our people and maintaining the technology they depend on. You’ll manage and support desktops, laptops, mobile and BYOD devices, while ensuring our meeting room technologies are reliable and easy to use. You’ll be the go-to person for end-user support, with a focus on efficiency, security, and customer satisfaction. Key Responsibilities End User Support: Deliver technical support and troubleshooting for hardware, software, and peripherals (onsite and remote). Escalation Point: Act as the primary escalation point for complex end-user issues, providing guidance to the Service Desk team and ensuring timely resolution. Device Management: Deploy, configure, and manage the lifecycle of end-user devices to ensure compliance and security. Software Management: Install, configure, and oversee licences, compliance, and the rollout of new or updated applications. Meeting Room Technologies: Support and maintain AV, video conferencing, and collaboration tools, including training and issue resolution. Continuous Improvement: Stay up to date with trends and best practices, identifying opportunities to enhance service delivery. Documentation: Maintain accurate records, processes, and user guides to support knowledge sharing and efficiency.Skills & Experience Essential: 3–5 years’ experience in a medium to large organisation. Experience working with a retail IT environment Proven background in IT service delivery with a strong customer focus. Experience supporting Windows, macOS, iOS, and Android environments. Ability to explain technical concepts to non-technical users. Strong organisational skills with the ability to prioritise competing demands. Experience managing and supporting 400+ endpoints. Understanding of Active Directory, group policies, and user account management.Desirable: Freshdesk/FreshService exposure. Knowledge of ITIL processes (incident, problem, change). Experience with Point-of-Sale systems. Deployment packaging and implementation skills. CompTIA A+ / Network+ certifications. Driver’s licence and access to a vehicle.What We Offer Modern, purpose-built Support Office with onsite parking. A collaborative and supportive IT team environment. Hybrid/flexible working arrangements. Career development opportunities with a focus on growth and progression. Great employee benefits – product discounts, social events, and access to wellness initiatives.Apply Now If you’re a dedicated IT professional who thrives on delivering exceptional support and shaping the employee technology experience, we’d love to hear from you!

Universal Store is looking for a creative, inspiring, dedicated Area Manager to support the teams across our region. Stores include locations across . What we're looking for: An Area Manager who can inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural planner and organiser who can also adapt to changing environments- yes, you need to have it all! A successful Area Manager will be able to create links between people, process and presentation to create store environments that welcome and excite our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a leader who thinks about "What is possible each day." Essentials: Fashion retail know how with hands on experience from the stock room to the shop floor. A solid team building track record. We're looking for an experienced Area Manager who is comfortable leading a large and diverse team. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Understanding of retail profit measures, the ability to manage costs and productivity. The proven ability to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change. The right person must have the ability to communicate strategically at all levels as well as train, coach and be able to both give and hear honest feedback.A typical day: As an Area Manager, you will lead from the front and loves spending time on the floor, not just in an office. You will be visible on the floor working with your team to achieve successful results every day. Your approach must be big picture while ensuring the daily deliverables are met. You will set the standard for excellence and be the "go to" resource for any questions, (big and small) as well as feedback (both praise and supportive). As the leader in the Area, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Continually recruit, train and develop talented individuals (create future leaders). Succession planning is key. Managing payroll and budgets for your Area. Implement and maintain systems to keep stores functioning effectively. Oversee store scheduling to ensure that projects, visuals, availability, service, and promotions are accounted for, and stores are staffed in line with payroll targets. Model our highest expectations in our behavioural competency dictionary and provide praise and development when required.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself We provide feedback to help you achieve your goals You'll have a voice and the ability to influence the entire business Favourable roster with generous staff discounts Strong company culture Honest and transparent leadership Generous and achievable bonus structureSound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts please

Universal Store is looking for highly customer service-oriented team members to join us. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Universal Store is looking for highly customer service-oriented team members to join us. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Universal Store is looking for highly customer service-oriented Team members to join our team during our Christmas trade. The role is a Casual position, and the successful candidate must be available for work from October 2025 - February 2026. Do you love customers and selling? Can you develop rapport with customers and build a strong client base? Are you committed to providing incredible service to your customers? Are you able to work well in a team? What we're looking for: Fashion retail know-how with hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to work with a great team of individuals please apply now with your resume and cover letter outlining how you meet the selection criteria.

Universal Store is looking for a creative, inspiring, dedicated leader to join the team. This is a great opportunity to get involved with Universal Store and build a career in a fast-paced, growing youth fashion retail company. What we're looking for: As 2IC you will partner with the Store Manager and inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural team player who can also adapt to changing environments, make customers feel at home and enjoy sharing the skills learned in previous retail environments with their new team. A successful 2IC will be able to create links between people, process and presentation to contribute to a happy and successful store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a team member who thinks about "What is possible each day”. Essentials: Fashion retail know-how with some hands-on experience from the stock room to the shop floor. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Proven ability to create a sales-driven culture to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change Strong commitment to maintaining high standards of quality and attention to detail. Effective communication and interpersonal skills. Capable of thriving in fast-paced environments and managing multiple tasks simultaneously.The right person must have the ability to communicate positively at all levels as well as help train, coach and be able to both give and hear honest feedback. A typical day: As a 2IC, you will lead from the front 2 days out of your 5 day working week. You will be visible on the floor working with your team to achieve successful results every day. As part of the leadership team in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Be willing to accept development and training. Walk the walk and talk the talk - have Integrity. Foster a sales-oriented environment in the store by assisting the Store Manager in daily coaching and support. Implement visual merchandising (VM) and promotional strategies according to company guidelines. Offer insights on stock levels and oversee inventory management for the store.What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals. You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership.Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.