Melbourne - CBD & Inner, AU
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Assistant Support Manager - Loss Prevention - David Jones Bourke Street Mall

Country : Australia Australia

Region : Victoria

Town : Melbourne

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

Since 1838, David Jones' limitless quest for innovation and progress established us as Australia's original influencer in fashion & lifestyle. Today, our vision and purpose to continue this legacy is to be the destination that inspires, with experiences and services Like No Other.
Part of Woolworths Holding Limited (JSE:WHL) alongside the Country Road Group, our values include being customer obsessed, collaborative, inspirational, responsible and dedicated to quality - within a thriving culture we live these values every day as we strive to inspire our people, customers and community Like No Other.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Opportunity located in our Bourke Street Mall flagship
Full-Time opportunity available, 38 hours per week
Rotating roster, with every second weekend off

Job description


Assistant Support Managers promote safety and security across our stores by implementing Stock Loss Management initiatives. As the 2IC to the Support Manager, you will influence the team to ensure safety within the workplace, and proactively seek to mitigate risk to David Jones' assets and stakeholders through overt and covert operations.


  • Implement and monitor all risk management policies and procedures within the store, preventing and addressing store risk by completing the stock loss management tasks
  • Investigate incidents of policy and procedure breaches and non-adherence to compliance management
  • Support the store by attending to incidents and completing necessary reports and documentation in line with policy and procedure
  • Protect store assets in order to prevent loss or damage and ensure the safety of all stakeholders and items (e.g. lost children, lost property, employee belongings, address disorderly behaviour, etc.)
  • Support and coach the team through stock loss training
  • Ensure tasks related to inventory management are completed, not limited to stock isolation counts and monitoring tagging standards
  • Coach and develop Loss Prevention team members to achieve desired results whilst celebrating success to ensure and engage and productive team
  • Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility


  • Leads by example

  • Unites the team through collaboration and engagement

  • Ability to build and maintain good relationships internally and externally

  • Ability to perform tasks in a timely and efficient manner

  • Effective and clear communication skills

  • Compliance focused

  • Systems savvy - Microsoft Office proficient

  • Strong attention to detail

  • Solution focused, great problem solving and analytical skills

  • Positively represents the brand and demonstrates a professional approach

  • Security License

  • First Aid Certificate

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