Melbourne - East, Melbourne - South, AU
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Assistant Support Manager - Loss Prevention - David Jones Melbourne

Country : Australia Australia

Region : Victoria

Town : East Melbourne

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

Job description

Assistant Support Managers promote safety and security across our stores through the implementation of Stock Loss Management initiatives. As the 2IC to the Support Manager, you will influence the team to ensure safety within the workplace, and proactively seek to mitigate risk to David Jones' assets and stakeholders through overt and covert operations.
- Implement and monitor all risk management policies and procedures within the store, preventing and addressing store risk by completing the stock loss management tasks
- Investigate incidents of policy and procedure breaches and non-adherence to compliance management
- Support the store by attending to incidents and completing necessary reports and documentation in line with policy and procedure
- Protect store assets in order to prevent loss or damage and ensure the safety of all stakeholders and items (e.g. lost children, lost property, employee belongings, address disorderly behaviour, etc.)
- Support and coach the team through stock loss training
- Ensure tasks related to inventory management are completed, not limited to stock isolation counts and monitoring tagging standards
- Coach and develop Loss Prevention team members to achieve desired results whilst celebrating success to ensure and engage and productive team
- Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility


- Leads by example
- Unites the team through collaboration and engagement
- Ability to build and maintain good relationships internally and externally
- Ability to perform tasks in a timely and efficient manner
- Effective and clear communication skills
- Compliance focused
- Systems savvy - Microsoft Office proficient
- Strong attention to detail
- Solution focused, great problem solving and analytical skills
- Positively represents the brand and demonstrates a professional approach
- Security License
- First Aid Certificate
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