E-Commerce Manager | Head Office Sydney

About Tiffany & Co.

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

Your Role in the Tiffany Legacy

We have a rare opportunity for an innovative and passionate individual striving for a career in the future of luxury retail. Become our next E-Commerce Manager for our ANZ Market.

Based at our Sydney Head office, this role will be responsible for improving customer conversion on Tiffany.com through data-driven merchandising, personalization, retargeting tactics, as well as testing & optimization, working closely with Brand Marketing, Client Care, and Global partners to ensure all Tiffany.com initiatives put the customer experience first, drive sales, build brand equity and enable seamless shopping experiences.

• Manage website conversion strategies to maximize online and in-store purchases, influencing consumer browsing behavior on Tiffany.com.
• Plan, implement, and monitor merchandising programs using product data analysis to drive sales and build brand equity through optimized website content.
• Oversee the personalization plan, including the online product recommendation engine, in collaboration with the Global Omni-channel team.
• Analyze product, price point, and collection trends to maximize consumer demand, drive conversion, and ensure optimal fulfillment levels.
• Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.

Why Tiffany & Co.

• Generous salary, employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Continuous growth opportunities, international mobility program with LVMH - biggest luxury conglomerate in the world!
• Never-ending training and individual up-skilling opportunities
• Great coaching and mentoring from highly experienced management team
• An opportunity to make an impact, drive the business and coach teams

Create the dream. Apply now.

• Partner with Acquisition Specialist on the day-to-day management of Google Search.
• Support the planning and management of website content, monitoring day-to-day performance and proactively identifying website optimization opportunities.
• Effectively manage investment and performance targets through on-going tracking, forecasting and reporting.
• In collaboration with Retail teams, set operational hours and manage store listing presence across Google and other digital properties.
• Proactively identify levers to improve the end-to-end client experience championing Omnichannel 'behaviors' to remove barriers / silos across teams.

A career with Tiffany? Say Yes.

To be successful in this role, you will have:

• Self-motivation to think outside the box and develop creative/innovative solutions.
• Strong prioritization skills; you are someone who can think through ideas in a pragmatic and process-oriented way.
• Proactive, attention to detail and results-driven attitude.

About You

To be successful in this role, you will have:

• Minimum of 3-5 years of experience in performance digital environment.
• Good understanding of omni-channel customer management across website, and in store.
• Strong analytical and troubleshooting skills with a passion for testing and optimizing.
• Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.
• Great business acumen and strong analytical and project management skills.
• Good verbal and written communication skills.