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IT Application Support - Salesforce CRM & Commerce Cloud Admin

Country : Australia Australia

Region : Victoria

Town : Melbourne

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

Job description

- Act as the first point of contact for any Salesforce or Commerce Cloud related issues
- Play an important role in the release of new updates to Salesforce & Commerce Cloud, including building, testing, and reviewing
- Maintain integration of the Order Management Systems to our Online systems
- Consult with key business stakeholders to understand their needs and develop technical solutions
- Monitor Commerce Cloud system key performance indications and ensure it is performing as needed
- Provide documentation on Salesforce procedures, ensuring that policies are followed in-line with best practice

Profile

- Tertiary qualified individual - degree in Computer Science or Business Systems
- Certification in Salesforce Administration (ADM 201) would be highly beneficial
- Certification in B2C Commerce Cloud Developer is preferable but not Mandatory
- Understanding and ideally experience with an ITIL Service Management system
- Experience with Salesforce Commerce Cloud & Marketing Cloud integration would be advantageous
- Strong communication skills and customer service mindset
- Attention to detail and high level of accuracy in processes
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