Senior Lead - Operations, Oceania
Contract type :Permanent
Availability :Full time
Job description
In short
The Senior Lead Oceania Operations oversees end-to-end operational execution across Oceania - from product arrival and warehousing to last-mile delivery and customer satisfaction.
The role drives operational excellence and service quality by partnering with regional teams, leading local logistics and customer service specialists, and implementing strategic projects.
It ensures cost efficiency across freight, customs, warehousing, and distribution, while enabling best-in-class orderbook management and On-Time-In-Full delivery.
Additionally, this role builds strong relationships with key accounts and defines long-term customer service strategies to continuously enhance the customer experience.
Your story
Enthusiast team player. Passionate about working in a fast paced environment. Excellent planning, project management, analysis and coordination skills.
Detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business.
Years' of relevant business experience with end to end operations management in China covering inbound, 3PL warehouse management, customer service and outbound logistics.
DTC (direct-to- consumer) E-commerce and retail businesses strongly preferred
Proficiency in English.
Proficiency with Excel and Powerpoint
The Senior Lead Oceania Operations oversees end-to-end operational execution across Oceania - from product arrival and warehousing to last-mile delivery and customer satisfaction.
The role drives operational excellence and service quality by partnering with regional teams, leading local logistics and customer service specialists, and implementing strategic projects.
It ensures cost efficiency across freight, customs, warehousing, and distribution, while enabling best-in-class orderbook management and On-Time-In-Full delivery.
Additionally, this role builds strong relationships with key accounts and defines long-term customer service strategies to continuously enhance the customer experience.
Your story
Enthusiast team player. Passionate about working in a fast paced environment. Excellent planning, project management, analysis and coordination skills.
Detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business.
Years' of relevant business experience with end to end operations management in China covering inbound, 3PL warehouse management, customer service and outbound logistics.
DTC (direct-to- consumer) E-commerce and retail businesses strongly preferred
Proficiency in English.
Proficiency with Excel and Powerpoint