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The role David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As an Integration Engineer, your main objective will be to design and implement systems that seamlessly connect diverse software applications. Your efforts will ensure smooth data flow and enhanced functionality, optimizing interoperability and driving efficiency across our technological platforms. Your work will directly contribute to ensuring that integrated systems operate flawlessly, enabling better outcomes for the business. What does the role involve? Understand business requirements, perform analyses, and create high-level designs. Design, architect, and develop integration solutions to ensure seamless communication across systems. Create and manage interfaces for data exchange and system functionality sharing. Monitor system performance, identify bottlenecks, and optimize data flow to enhance system responsiveness Conduct testing and quality assurance to identify and resolve integration issues, ensuring the reliability and performance of integrated systems. Troubleshoot errors and implement solutions to ensure smooth operations. Document integration processes, configurations, and solutions for troubleshooting and future reference. Maintain and upgrade systems, implementing patches and enhancements to keep integrations up to date.

The ROLE As the Integration Engineering Lead, you will play a key role responsible for the design, development, and implementation of Integration and Automation solutions that connect various systems and applications across the organisation. This role requires a strong technical background, excellent communication skills, and the ability to mentor a team of engineers. You will work closely with stakeholders, architects, and development teams to ensure seamless data flow, system interoperability, process and workflow automation and the successful delivery of Integration and Automation projects. What YOU'LL NEED TO THRIVE Extensive experience in Integration and engineering or a related field. Experience working within similar corporate / retail environments, partnering with Technology team and the business to achieve business outcomes and optimise customer / end user experience Strong understanding of common integration patterns (e.g., point-to-point, pub/sub, request/reply, message queue). Ability to design and document integration solutions that are scalable, reliable, and secure. Knowledge of API design principles (REST, SOAP), microservices architecture, and event-driven architecture. In-depth knowledge of Workato, Confluent Kafka and IBM Integration bus platform's features, capabilities, and limitations. Knowledge of iPaaS platform scalability, high availability, and disaster recovery. Ability to design, develop, and deploy complex integration workflows and APIs on the iPaaS platform. Experience with data mapping, transformation, and routing. Experience with migrating Integration interfaces from a legacy platform to IPaaS Knowledge of CI/CD pipelines and tools (e.g., Jenkins, GitLab CI/CD) for automated build, test, and deployment. Proficiency in automation platforms (e.g., Power Automate, Nintex, Workato) Strong understanding of communication protocols (e.g., HTTP, HTTPS, TCP/IP, JMS, MQTT). Knowledge of integration security best practices, including authentication, authorisation, encryption, and data masking. Experience with API security standards (e.g., OAuth). Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their integration services. Understanding of cloud-native architectures and microservices deployment in the cloud. What YOUR DAY LOOKS LIKE Partner with Technology team to develop and implement a strategic technology plan for Integration and Automation services that aligns with business objectives Proactively build and maintain strong relationships with key Technology team members and business stakeholders, ensure clear communication of the status of service-related issues and proactively obtain feedback to drive continuous improvement opportunities Collaborate with business stakeholders to identify and address technology infrastructure needs and provide technical guidance for projects and initiatives. Lead the full lifecycle of Integration projects, from requirements gathering and design to development, testing, deployment, and support. Develop and maintain Integration patterns, standards, and best practices. Ensure the timely and high-quality delivery of integration solutions that meet business requirements and SLAs. Manage and coordinate the work of integration developers, ensuring adherence to coding standards and project timelines. Oversee the operation and maintenance of the organisation's integration and automation platforms (e.g., IBM MQ, IBM Integration bus, Workato, Kafka, Power Automate, Nintex). Monitor integration performance, identify, and resolve issues, and implement proactive measures to ensure system stability and scalability. Coordinate with infrastructure teams to ensure the availability of necessary hardware and software resources. Lead, mentor, and coach a team of integration specialists, fostering a collaborative and high-performing team environment. Provide technical guidance and support to team members, helping them to develop their skills and expertise. Conduct performance reviews, set goals, and provide feedback to team members. Participate in the recruitment and onboarding of new integration team members. What YOU'LL NEED TO THRIVE Extensive experience in Integration and engineering or a related field. Experience working within similar corporate / retail environments, partnering with Technology team and the business to achieve business outcomes and optimise customer / end user experience Strong understanding of common integration patterns (e.g., point-to-point, pub/sub, request/reply, message queue). Ability to design and document integration solutions that are scalable, reliable, and secure. Knowledge of API design principles (REST, SOAP), microservices architecture, and event-driven architecture. In-depth knowledge of Workato, Confluent Kafka and IBM Integration bus platform's features, capabilities, and limitations. Knowledge of iPaaS platform scalability, high availability, and disaster recovery. Ability to design, develop, and deploy complex integration workflows and APIs on the iPaaS platform. Experience with data mapping, transformation, and routing. Experience with migrating Integration interfaces from a legacy platform to IPaaS Knowledge of CI/CD pipelines and tools (e.g., Jenkins, GitLab CI/CD) for automated build, test, and deployment. Proficiency in automation platforms (e.g., Power Automate, Nintex, Workato) Strong understanding of communication protocols (e.g., HTTP, HTTPS, TCP/IP, JMS, MQTT). Knowledge of integration security best practices, including authentication, authorisation, encryption, and data masking. Experience with API security standards (e.g., OAuth). Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their integration services. Understanding of cloud-native architectures and microservices deployment in the cloud.

Are you passionate about delivering exceptional end-user IT experiences and thrive on solving problems with a customer-first mindset? About Us Universal Store is one of Australia’s leading youth fashion retailers, with over 105 stores nationwide, a thriving eCommerce platform, and a dynamic support office team based in Brisbane. Passion and pride are at the heart of what we do – ensuring every customer interaction is exceptional. Our success is built on our people, culture, and strong community values. Join a team that embraces innovation, collaboration, and continuous improvement. About the Role We’re looking for a Technical Analyst – End User Compute (EUC) to join our IT team on a Full-Time basis in the Brisbane Support Office. Reporting to the IT Systems Administrator, this role is key in supporting our people and maintaining the technology they depend on. You’ll manage and support desktops, laptops, mobile and BYOD devices, while ensuring our meeting room technologies are reliable and easy to use. You’ll be the go-to person for end-user support, with a focus on efficiency, security, and customer satisfaction. Key Responsibilities End User Support: Deliver technical support and troubleshooting for hardware, software, and peripherals (onsite and remote). Escalation Point: Act as the primary escalation point for complex end-user issues, providing guidance to the Service Desk team and ensuring timely resolution. Device Management: Deploy, configure, and manage the lifecycle of end-user devices to ensure compliance and security. Software Management: Install, configure, and oversee licences, compliance, and the rollout of new or updated applications. Meeting Room Technologies: Support and maintain AV, video conferencing, and collaboration tools, including training and issue resolution. Continuous Improvement: Stay up to date with trends and best practices, identifying opportunities to enhance service delivery. Documentation: Maintain accurate records, processes, and user guides to support knowledge sharing and efficiency.Skills & Experience Essential: 3–5 years’ experience in a medium to large organisation. Experience working with a retail IT environment Proven background in IT service delivery with a strong customer focus. Experience supporting Windows, macOS, iOS, and Android environments. Ability to explain technical concepts to non-technical users. Strong organisational skills with the ability to prioritise competing demands. Experience managing and supporting 400+ endpoints. Understanding of Active Directory, group policies, and user account management.Desirable: Freshdesk/FreshService exposure. Knowledge of ITIL processes (incident, problem, change). Experience with Point-of-Sale systems. Deployment packaging and implementation skills. CompTIA A+ / Network+ certifications. Driver’s licence and access to a vehicle.What We Offer Modern, purpose-built Support Office with onsite parking. A collaborative and supportive IT team environment. Hybrid/flexible working arrangements. Career development opportunities with a focus on growth and progression. Great employee benefits – product discounts, social events, and access to wellness initiatives.Apply Now If you’re a dedicated IT professional who thrives on delivering exceptional support and shaping the employee technology experience, we’d love to hear from you!

YOUR DREAM OPPORTUNITY Forever New is embarking on an exciting global technology transformation, and we're seeking a Senior IT Project Manager to lead the delivery of this pivotal program of work. This role will be at the forefront of the migration to a new omni-channel platform that will redefine our digital and retail experience across multiple markets. As the Senior IT Project Manager, you'll work closely with the IT leadership team and Business leaders to lead the end-to-end delivery of large-scale transformation projects that simplify and modernise Forever New's technology ecosystem. You'll drive project execution, stakeholder engagement, and change management to ensure the successful rollout and adoption of the new platforms across all regions and business functions. You'll leverage your deep experience in retail and eCommerce (ideally with Shopify) to deliver innovative solutions that enhance scalability, performance, and customer experience. With a strong focus on vendor management and commercial outcomes, you'll play a critical role in shaping the next generation of Forever New's digital capability. Additionally, you will help design and govern an IT Project Management Office. THE SKILLS & EXPERIENCE YOU OFFER US Formal Project Management Accreditation (Scrum, Waterfall, Prince2) University qualification in IT, Business Systems, or a related field 10+ years' experience within Technology functions 5+ years as a Project Manager delivering complex, enterprise-scale IT projects 3+ years' experience within the Retail industry across stores and eCommerce sales channels Proven experience leading eCommerce projects (Shopify migration experience highly regarded) Technical background with broad IT understanding and vendor management experience Strong understanding of digital and enterprise applications (ERP, WMS, OMS, CRM, PIM, DAM, Loyalty BEHAVIOURS & ATTRIBUTES High-achieving, results-driven mindset with strong ownership and accountability Exceptional stakeholder management and communication skills Executive-level written and verbal communication capability Ability to manage complexity, risk, and competing priorities with pace and precision Commercially astute and detail-oriented Team player who fosters collaboration and knowledge sharing Proactive problem solver who thrives in a fast-paced, evolving environment Passionate about eCommerce and technology GET EXCITED TO: Lead an enterprise-wide transformation, designing an integrated global architecture across eCommerce, retail, and core business systems. Lead end-to-end delivery of IT projects, including planning, scheduling, budgeting, and risk management. Engage with stakeholders, vendors, and cross-functional teams through meetings, workshops, and presentations to ensure alignment and project success. Oversee project execution, including testing, integration, deployment, and quality assurance. Champion change management, including training coordination and operational handovers. Monitor and report project progress, maintaining comprehensive documentation and executive updates. Ensure compliance with security, data protection, regulatory requirements, and company policies. Identify and implement process improvements and best practices in project management. Foster collaboration, knowledge sharing, and teamwork across project teams. Shape and run the IT Project Management Office from a design, governance and reporting perspective. Support workplace health and safety by following policies, reporting hazards, and participating in safety activities. THE SKILLS & EXPERIENCE YOU OFFER US Formal Project Management Accreditation (Scrum, Waterfall, Prince2) University qualification in IT, Business Systems, or a related field 10+ years' experience within Technology functions 5+ years as a Project Manager delivering complex, enterprise-scale IT projects 3+ years' experience within the Retail industry across stores and eCommerce sales channels Proven experience leading eCommerce projects (Shopify migration experience highly regarded) Technical background with broad IT understanding and vendor management experience Strong understanding of digital and enterprise applications (ERP, WMS, OMS, CRM, PIM, DAM, Loyalty BEHAVIOURS & ATTRIBUTES High-achieving, results-driven mindset with strong ownership and accountability Exceptional stakeholder management and communication skills Executive-level written and verbal communication capability Ability to manage complexity, risk, and competing priorities with pace and precision Commercially astute and detail-oriented Team player who fosters collaboration and knowledge sharing Proactive problem solver who thrives in a fast-paced, evolving environment Passionate about eCommerce and technology

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision. Every day, EssilorLuxottica's 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company's milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank. Department: Store Design & Construction Reports to: Store Construction Director Role Overview The Junior Project Manager will play a hybrid role, combining project planning, administration, and coordination with hands-on project management. The role is focused on supporting the delivery of store construction and refurbishment projects, while also managing reporting, scheduling, and vendor documentation. This role is ideal for someone highly organised, detail-oriented, and keen to develop their career in project management within a dynamic retail environment. Key Responsibilities Planning & Administration Prepare and issue project schedules, forecasts, and vendor reports (cladding, flooring, furniture, offshore joinery). Track project milestones, timelines, and budgets across all brands using project management tools (e.g. Smartsheets, SAP, Lucy Star). Generate purchase orders, process invoices, and maintain accurate P2P compliance and reporting. Maintain and distribute high-level reporting to leadership on contracts, offshore joinery, furniture, and cost templates. Draft and coordinate execution of contracts and manage documentation flow with procurement and legal. Support global sourcing and procurement teams in managing vendor status and offshore production. Ensure all records, cost allocations, and project files are kept accurate and up to date. Project Management Assist in managing minor fit-out and minor refurbishment projects from design through to delivery. Liaise with landlords, shopfitters, consultants, and internal stakeholders to ensure projects run on schedule and within budget. Conduct site visits (as required) to monitor progress and ensure compliance with safety, quality, and design standards. Support project leads in identifying risks, raising variations, and resolving issues. Manage smaller-scale or straightforward projects independently under the guidance of PMs. Ensure contractors and suppliers deliver services as per contract requirements. Key Stakeholders Internal: Store Design & Construction, GBS Manila, Procurement, Finance, Leasing, Global Sourcing (China). External: Vendors, contractors, shopfitters, consultants, landlords. Skills & Experience Strong organisational and time management skills, with the ability to manage multiple tasks. High proficiency with MS Office Suite, project scheduling tools, and SAP (preferred). Strong written and verbal communication skills. Attention to detail with a proactive approach to problem-solving. Ability to build strong relationships with stakeholders and vendors. To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

The Role David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. In this role, you will assist in building, maintaining, and optimizing data pipelines and infrastructure across Snowflake, dbt and AWS to deliver the data requirements for the key transformation programs and also to provide ongoing build & run support (DevOps) for the data platforms. As a Data Engineer, you will collaborate with other team members to manage and transform data to support our data platforms. You will be an integral part of the team, helping to enhance our data capabilities and reduce complexity in our data systems. What YOU'LL NEED TO THRIVE What YOUR DAY LOOKS LIKE Design, build and maintain the data infrastructure on Snowflake, dbt & AWS Data Services Design, build and maintain the automation of CI/CD pipelines using buildkite and git Design, build and maintain the alerting, monitoring and notifications on data pipelines and data assets across snowflake, AWS and dbt Write test driven quality code that is templated, modular, secure and reusable Improve the overall test coverage of the code Perform daily monitoring checks of the critical batches and report any issues in a timely manner Work closely with lead engineer and platform manager to build the ownership of data platform assets Contribute to the data modelling on snowflake Build and maintain data engineering activities on AWS & Snowflake using services and tools such as Glue, Lambdas, SQL, Python, dbt Build and maintain the integrations between AWS and Snowflake Work with stakeholders to assist with data-related technical issues and support their data needs Build quick & lean prototypes and proof of concepts to swiftly test new tools, capabilities Partner with Snowflake and AWS product teams to learn about new features and stay up to date with new trends What YOU'LL NEED TO THRIVE

WHO WE ARE Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion. In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores across all Australian states and New Zealand, with plans for continued future growth. Our mission is to offer unparalleled service and style to all our customers. Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, we're seeking talented and passionate individuals to join our team. THE ROLE The Digital Software Engineer plays a critical role in shaping JD Sports' digital future, sitting at the center of system connectivity, innovation, and performance. You'll lead the design and development of integration solutions that power seamless data flow across our ecosystem across retail and ecommerce platforms. Working closely with cross-functional teams, you'll turn complex requirements into scalable, secure, and efficient technical solutions. Whether you're building new APIs, optimising data pathways, or resolving tricky integration challenges, your work will ensure our technology landscape stays connected, reliable, and ready for growth. This role is perfect for someone who thrives on solving technical puzzles, enjoys hands-on development, and is passionate about building smart, future-ready systems that deliver real business value. Reporting into the Senior Software Engineer, this role is responsible for, but not limited to: Solution Design & Development: Collaborate with cross-functional teams to understand business requirements and design scalable, efficient, and maintainable integration solutions Architect integration solutions using industry best practices and leveraging your expertise in integration patterns, API design, and middleware technologies Lead the hands-on development and coding efforts for integration projects using languages such as Object Pascal, Python, PHP, or others Ensure code quality, security, and compliance with coding guidelines and standards Create comprehensive technical documentation for integration solutions, including design specifications, deployment guides, and operational procedures Act as a subject matter expert in troubleshooting and resolving integration issues Provide guidance and support to Digital technology and cross-functional teams Organize and facilitate all aspects of integration code deployment Perform thorough integration reviews and implement necessary actions based on the outcomes Develop and execute test plans for integration solutions to ensure reliability and performance Proactively identify opportunities for process improvement and optimization within the integration development lifecycle Team Management Identify and develop talent via coaching, mentoring and the implementation of individual Team Member learning plans Conduct training sessions to enhance the team's skills and knowledge in integration technologies Team Management and delegation Completion of regular and annual performance reviews WHAT WE'RE LOOKING FOR? Minimum of 3-5 years of hands-on experience in Software Engineering roles Proven experience in designing and implementing complex integration solutions A bachelor's degree in computer science, Information Technology, or a related field Experience of using applications such as MSSQL, MySQL, MS Server, AWS, FLOW, Statelake, Mulesoft, Apigee Expertise in working with various data formats like JSON, XML Experience in providing technical leadership, mentoring junior developers, and collaborating with cross-functional teams WHAT'S IN IT FOR YOU? Birthday leave Competitive Salary One month paid parental leave Referral bonus scheme Training and development to evolve and shape your career Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre Treat yourself with our attractive staff discount! This can also be used for friends and family Access to our Employee Assistance Program & Mental Health champions We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career. JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated. What are you waiting for? Apply today and kick start your JD Sports Journey. Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD . As a Full Stack Developer, you'll take ownership of developing and maintaining high-performance we applications that integrate seamlessly with a range of internal and external systems / APIs across YETI ANZ digital/eCommerce platforms. You'll work across the stack, from front-end to back-end, with a focus on performance, scalability and user experience. You are passionate about modern web development and thrive on solving complex problems to elevate the digital experience for our customers. An opportunity to shape our digital platforms and roadmap to bring innovative technologies and share the world of YETI. Responsibilities: Lead the planning and execution of technical solutions, applying best practice and principles across design and delivery Design and develop responsive front-end interfaces and robust back-end APIs Integrate web applications with internal systems and third-party services Manage multiple web projects from design through to deployment Conduct thorough testing and quality assurance across all deliverables to ensure a robust solution Maintain, monitor and secure production systems hosted in cloud environments Produce and maintain clear technical documentation and operational procedures Share knowledge, mentor and guide team members and contribute to a continuous improvement/innovative culture Collaborate cross-functionally across internal and external stakeholders to plan and deliver scalable solutions that meet our business objectives Deliver secure and reliable solutions that support business continuity Identify, troubleshoot and resolve issues as required Support and deliver enhancements across our digital/ecommerce platforms Ad hoc projects as required Qualifications and Attributes: At least 5+ years' experience in web development across a variety of project types Tertiary qualifications in Computer Science, IT, Web Development or a related field Solid understanding of HTML, CSS, JavaScript, React & Typescript Previous experience working with Shopify App Development / CLI will be advantageous Strong understanding of design frameworks, build tools and technologies Ability to work independently and prioritize tasks to meet deadlines Excellent communication and interpersonal skills both written and verbal Hands-on commitment to getting the job done Passionate on emerging technologies across the digital industry Ability to thrive in a fast-paced and creative environment Attention to detail and self-motivated Benefits & Perks: Click here to learn about the benefits and perks we offer at YETI. YETI is proud to be an Equal Opportunity Employer. Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html. All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. YETI Applicant Privacy Notice If you require accommodation in order to apply for a job, please contact us at [email protected].

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more. EssilorLuxottica currently have a permanent full time contract working within our Customer Support team, we are looking for energetic applicants to be a part of our customer's journey by providing a world class experience for our customers. This will involve taking inbound calls and responding to emails and social media requests and being part of a vibrant and experienced team, you will ensure quick resolutions by providing an end-to-end service. Respond to inbound customer enquiries in a timely, and professional manner. Complete customer data updates and maintenance.Provide technical support by working with internal and external departments to resolve system issues. Assist with online sales by processing orders, refunds, cancellations and chasing order status.Ensure compliance as per EssilorLuxottica's work health and safety policies and procedures. Skills & Experience Excellent customer service experience from a retail, hospitality or call centre background.Natural communicator and solution focused. Initiative to 'think outside the box' to ensure best solutions for our customers. Strong attention to detail.Solid knowledge and understanding of Microsoft Office suite. Working at EssilorLuxottica A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy: A generous yearly product allowance for you to spend across our portfolio of brands. Discounted onsite parking and product discounts for family & friends. Global volunteering opportunities through our OneSight Foundation. Wide range of career opportunities across the Luxottica network. To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.