All job offers Business analyst

YOUR DREAM OPPORTUNITY We are seeking a highly skilled and data-driven CRM Analyst to join our dynamic team. In this role, you will drive improvements across key customer metrics, focusing on acquisition, retention, and overall customer lifecycle management. You will collaborate with various teams, including CRM, marketing, and external partners, to deliver actionable insights that shape marketing strategies and drive customer-centric business decisions. Key Responsibilities: Customer Metrics Improvement Deliver insights that enhance customer acquisition by analysing first purchase behaviour, repeat purchase trends, and consumer behaviours. Identify high-potential audience segments to increase annual spend and purchase frequency. Develop new customer segments with shared behaviours and profiles to drive personalisation across channels. Reporting & Documentation Build and maintain global customer reports and ensure their timely distribution to stakeholders. Create and manage centralised documentation within Confluence to ensure knowledge sharing across the organisation. Customer Data Platform (CDP) Build out and maintain a suite of reports and dashboards to track customer data and insights. Champion CDP education, ensuring the business is aligned with customer-centric practices and continuously enhance customer data validation strategies. Optimise CDP's integration with key business platforms, such as Emarsys, for improved customer insights. Campaign Analysis & Testing Work closely with the marketing team to develop robust A/B testing methodologies for both new and existing campaigns. Measure incremental uplift from campaigns through A/B testing, ensuring campaigns are optimised for success. Automate reports for CRM campaigns, including welcome offers and second purchase conversion tracking. Streamline messaging across email, SMS, and app notifications, ensuring personalised content that drives engagement. Loyalty Program Optimisation Evaluate existing loyalty programs and provide insights to enhance them. Support new loyalty initiatives, such as pilot programs and the development of customer-centric features (e.g., voucher management and segmentation). Improve customer touchpoints by optimising the communication strategy.

About the Role: As a Change Analyst in our Ecommerce & Loyalty programs, you will play a crucial role in ensuring the successful implementation of change initiatives. Reporting to the Change Lead, you will be responsible for analysing, planning, and supporting the execution of change management strategies to enhance the adoption and effectiveness of ecommerce solutions. What YOUR DAY LOOKS LIKE Change Impact Analysis: Conduct detailed assessments to understand the impact of proposed changes on business processes, systems, and stakeholders. Identify potential risks and develop mitigation strategies.Stakeholder Engagement: Collaborate with various stakeholders to understand change impacts and ensure their needs are addressed. Facilitate communication and engagement activities to promote awareness and buy-in for change initiatives.Change Planning and Execution: Supporting the Change Lead to develop and implement change management plans, including communication, training, and support strategies. Monitor and report on the progress of change initiatives, ensuring alignment with project timelines and objectives.Training and Support: Supporting the Change Lead to design and deliver training programs to equip employees with the necessary skills and knowledge to adapt to new systems and processes. Provide ongoing support and guidance to stakeholders throughout the change process.Performance Measurement: Establish metrics to evaluate the effectiveness of change initiatives. Analyse data and feedback to identify areas for improvement and make recommendations for future changes.Documentation and Reporting: Maintain comprehensive documentation of change management activities, including plans, reports, and stakeholder communications. Prepare regular status reports for the Change Lead and other senior management.What YOU'LL NEED TO THRIVE Bachelor's degree in Change Management or a related field (ideal) Proven experience in change management, preferably within an ecommerce or technology-driven environment. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Proficiency in change management tools and methodologies.

What YOUR DAY LOOKS LIKE The key accountabilities for this role include: · Collaborate with stakeholders to elicit, document, and prioritise business requirements through analysis of current processes and systems · Translate business requirements into functional specifications, user stories, and technical documentation to support software development · Facilitate workshops to gather input and validate requirements from diverse stakeholders, and effectively maintain documentation to support the Technology team development activities · Participate in the scoping and planning of business and technology programs, projects and BAU activities and in defining and agree the approach to be taken · Work with Technology team to identify and implement processes to maximise team productivity and efficiency What YOU'LL NEED TO THRIVE · A strong background and experience in similar roles · Experience working within similar corporate / retail environments, partnering with Technology team and the business to achieve business outcomes and optimise customer / end user experience. · Degree or equivalent certification in Information systems, or a related field is preferred · Proven understanding of business analysis competencies including requirements definition and elaboration, workshop facilitation, documentation, testing and release management · Proven experience supporting projects through all phases of project lifecycle · Strong written and verbal communication, with a proven ability to translate complex concepts into simple to understand outputs. · Strong problem-solving skills and ability to think critically to solve business challenges. · Proficiency in business analysis tools for process modelling and requirement management tools documentation. What YOUR DAY LOOKS LIKE The key accountabilities for this role include: · Collaborate with stakeholders to elicit, document, and prioritise business requirements through analysis of current processes and systems · Translate business requirements into functional specifications, user stories, and technical documentation to support software development · Facilitate workshops to gather input and validate requirements from diverse stakeholders, and effectively maintain documentation to support the Technology team development activities · Participate in the scoping and planning of business and technology programs, projects and BAU activities and in defining and agree the approach to be taken · Work with Technology team to identify and implement processes to maximise team productivity and efficiency What YOU'LL NEED TO THRIVE · A strong background and experience in similar roles · Experience working within similar corporate / retail environments, partnering with Technology team and the business to achieve business outcomes and optimise customer / end user experience. · Degree or equivalent certification in Information systems, or a related field is preferred · Proven understanding of business analysis competencies including requirements definition and elaboration, workshop facilitation, documentation, testing and release management · Proven experience supporting projects through all phases of project lifecycle · Strong written and verbal communication, with a proven ability to translate complex concepts into simple to understand outputs. · Strong problem-solving skills and ability to think critically to solve business challenges. · Proficiency in business analysis tools for process modelling and requirement management tools documentation.

What YOU WILL ACHIEVE You will play a key role in creating an optimised workforce through utilisation and configuration of the scheduling solution and effective analysis and reporting of data. You will be THE subject matter expert on all technical aspects of the scheduling solution and will take a customer first approach when driving solution changes and enhancements What YOUR DAY LOOKS LIKE You will be living and breathing in the solution. Testing and configuring new functionality, proposing and driving system enhancements. Working with key stakeholders to achieve clear outcomes linked to the function's primary objective. Customer Obsessed & Delivering Service Like No Other Support end user with any technical enquiries in regard to solution functionality Develop and enhance functionality with consideration to user experience Maintain user trust through ongoing solution performance and maintenance Driving Commercial & Operational Achievement Configure and test solution changes Drive process and solution improvements through effective analysis Ensure delivery of optimised schedules through maintenance of key business drivers Engage with external support stakeholders to drive future change and improve solution performance Identify and resolve critical solution deficiencies/risks through internal/external vendor support Leading Self, Leading & Empowering Others Lead self to ensure empowered, capable and accountable to deliver priorities Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and puts our customer at the heart of all that we do Lead, coach and develop a high performing team Partner cross functionally to ensure shared success and champion best practice, while indirectly building capability and confidence across the business. Act in accordance with David Jones THRIVING Cultural Foundations and Code of Ethics & Conduct. Comply with all David Jones policies, practices and procedures. Work Health & Safety Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk. Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training. Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs. Report injuries or hazards as per policy and support return to work programs. Other Responsibilities to Achieve Maintenance of system configuration to ensure adherence to principles of individual industry awards Maintenance of system configuration to ensure adherence to employee payment principles Other responsibilities as required What YOU'LL NEED TO THRIVE Experience with scheduling software and workforce management tools such as Reflexis/Zebra, Kronos, Workday or similar systems Ability to configure and customise scheduling software to meet the specific needs and requirements of David Jones Ability to manage and manipulate large datasets within (and without) the scheduling system, ensuring accuracy and reliability of information Understanding of labour laws and regulations related to scheduling and workforce management to ensure compliance within the scheduling system Ability to extract meaningful insights from scheduling data through analytics and reporting features within the software Effective communication with stakeholders to gather requirements, provide updates on system changes, and address user concerns How WE MEASURE ACHIEVEMENT You will achieve by delivering outcomes aligned to the following measures. Specific goals and key performance indicators will be determined as part of MyGoals and set each financial year: EBIT Cost to Serve % System Performance Schedule Productivity How YOU THRIVE Our purpose at David Jones is to 'inspire like no other', and culturally we aspire to be THRIVING. In our thriving culture, our people will be at their best as individuals and as teams. Our thriving cultural foundations are defined by the behaviors each and every one of us display. It's our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations. Customer Obsessed We are curious to understand our customer and build a long-term relationship Our customer sees us as a source of inspiration, and we are dedicated to delighting them with seamless solutions as one team Empowered We trust each other to act with integrity, value our unique skillsets and are accountable for our decisions We have the confidence to learn from our challenges and take action to drive achievements Together we celebrate our successes Inclusive We care for our people, customers, partners and community by creating an inclusive environment through belonging and respect We embrace the diversity of our ideas that allows our people to reach their full potential We are responsible for our planet through our focus on sustainability Innovative We constantly seek innovative ways of improving, challenging and exploring ways we can inspire We achieve this by listening, seeking feedback and having the courage to challenge the status quo By doing this we contribute to the success and legacy of our business What YOU WILL ACHIEVE You will play a key role in creating an optimised workforce through utilisation and configuration of the scheduling solution and effective analysis and reporting of data. You will be THE subject matter expert on all technical aspects of the scheduling solution and will take a customer first approach when driving solution changes and enhancements What YOUR DAY LOOKS LIKE You will be living and breathing in the solution. Testing and configuring new functionality, proposing and driving system enhancements. Working with key stakeholders to achieve clear outcomes linked to the function's primary objective. Customer Obsessed & Delivering Service Like No Other Support end user with any technical enquiries in regard to solution functionality Develop and enhance functionality with consideration to user experience Maintain user trust through ongoing solution performance and maintenance Driving Commercial & Operational Achievement Configure and test solution changes Drive process and solution improvements through effective analysis Ensure delivery of optimised schedules through maintenance of key business drivers Engage with external support stakeholders to drive future change and improve solution performance Identify and resolve critical solution deficiencies/risks through internal/external vendor support Leading Self, Leading & Empowering Others Lead self to ensure empowered, capable and accountable to deliver priorities Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and puts our customer at the heart of all that we do Lead, coach and develop a high performing team Partner cross functionally to ensure shared success and champion best practice, while indirectly building capability and confidence across the business. Act in accordance with David Jones THRIVING Cultural Foundations and Code of Ethics & Conduct. Comply with all David Jones policies, practices and procedures. Work Health & Safety Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk. Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training. Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs. Report injuries or hazards as per policy and support return to work programs. Other Responsibilities to Achieve Maintenance of system configuration to ensure adherence to principles of individual industry awards Maintenance of system configuration to ensure adherence to employee payment principles Other responsibilities as required What YOU'LL NEED TO THRIVE Experience with scheduling software and workforce management tools such as Reflexis/Zebra, Kronos, Workday or similar systems Ability to configure and customise scheduling software to meet the specific needs and requirements of David Jones Ability to manage and manipulate large datasets within (and without) the scheduling system, ensuring accuracy and reliability of information Understanding of labour laws and regulations related to scheduling and workforce management to ensure compliance within the scheduling system Ability to extract meaningful insights from scheduling data through analytics and reporting features within the software Effective communication with stakeholders to gather requirements, provide updates on system changes, and address user concerns How WE MEASURE ACHIEVEMENT You will achieve by delivering outcomes aligned to the following measures. Specific goals and key performance indicators will be determined as part of MyGoals and set each financial year: EBIT Cost to Serve % System Performance Schedule Productivity How YOU THRIVE Our purpose at David Jones is to 'inspire like no other', and culturally we aspire to be THRIVING. In our thriving culture, our people will be at their best as individuals and as teams. Our thriving cultural foundations are defined by the behaviors each and every one of us display. It's our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations. Customer Obsessed We are curious to understand our customer and build a long-term relationship Our customer sees us as a source of inspiration, and we are dedicated to delighting them with seamless solutions as one team Empowered We trust each other to act with integrity, value our unique skillsets and are accountable for our decisions We have the confidence to learn from our challenges and take action to drive achievements Together we celebrate our successes Inclusive We care for our people, customers, partners and community by creating an inclusive environment through belonging and respect We embrace the diversity of our ideas that allows our people to reach their full potential We are responsible for our planet through our focus on sustainability Innovative We constantly seek innovative ways of improving, challenging and exploring ways we can inspire We achieve this by listening, seeking feedback and having the courage to challenge the status quo By doing this we contribute to the success and legacy of our business

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. As part of the LVMH family, Sephora's excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer growing twice faster than the market. Across Australia and New Zealand, we have circa 35 stores, a growing online platform and we plan to grow this year on year. Not only do we have stores we also have a head office based in Sydney CBD. Sephora has a diverse number of roles to offer. Sparked by energy and excitement, our passion is contagious. So, if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora. While at Sephora, you'll enjoy... Opportunities for personal development here in Australia and New Zealand Opportunities across our global group of high-end luxury brands Gifted products throughout the year along with store discounts of up to 45% off Paid Parental Leave, Birthday Leave & Personal Leave Health and well-being initiatives including: Discounted Gym memberships & 24/7 Mental Health well-being programs Life Insurance Unique online learning platform Fun social calendar Fortnightly Pay + Super The Opportunity: As Sephora's Business Analyst, you will be responsible for KPI reporting, margin reporting, sales reporting and wider Ecommerce analysis and support. You will be reporting into the Business Controller and form part of the Finance Team, playing an integral role in supporting numerous stakeholders to provide financial insights, guidance, and support. You'll shine here if you enjoy... Partnering with business stakeholders in providing commercial advice and support to the Business and contributing to senior management decision making. Supporting ongoing financial performance monitoring and forecasting processes Delivery of accurate, timely and reliable analysis on both our retail and ecommerce sales including metrics such as traffic and average basket size. Provide commercial insights into the preparation of annual budgets and forecasts. Proactively resolve sales/commercial challenges, independently analyse information, and make recommendations back to the Business. Analyse existing business systems and processes, identify opportunities for improvement to support the Business. Being heavily involved in the budgeting and forecasting process with key focus on sales, margin and shop profit. Management of eCommerce P&L with focus on sales, logistics and marketing. Analysis of marketing performance and customers. Management of local and regional KPI in conjunction with local stakeholders. We would love to hear from you if you have: 4+ years' experience of business analysis experience Tertiary qualifications in accounting, finance or business Advanced level Excel skills, including building reports and data manipulation SAP experience desirable Big Query experience desirable · Supply Chains/Logistics experience highly advantageous Strong commercial acumen and analytical skills A logical approach to problem-solving combined with the ability to conceptualize and think creatively, challenging the status quo Inquisitive in nature and having a growth mindset Excellent presentation and communication skills and ability to deliver complex information to a variety of stakeholders. Experience in customer database management Experience in ex big 4 and the retail industry a plus You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more. We are seeking an experienced CRM Targeting & Analytics Manager responsible for driving data-led decision making across the business. In this role, you will develop and implement BI strategies, oversee analytics projects and deliver actionable insights to our Senior Leadership team directly supporting key business objectives. You will manage reporting processes, campaign targeting and NPS analysis, while collaborating with global IT and CRM teams on key initiatives. Leading a small team of 2, you will create a strong operating rhythm, coach and develop and ensure effective stakeholder engagement and project prioritisation. Requirements for Success Shape and implement impactful business intelligence strategies and innovative analytics solutions. Turn data into stories by generating insightful reports and presenting them to senior leaders, always tied to key business objectives. Drive continuous improvement by delivering and automating regular performance monitoring reports. Own and streamline the data and reporting request process, ensuring clear tracking, prioritization, and approvals. Uncover actionable insights from NPS results to enhance customer experience and loyalty. Lead the campaign targeting strategy for email, SMS, and direct mail, ensuring precision and effectiveness. Oversee end-to-end analytics projects, managing data from multiple platforms while ensuring deadlines and quality standards are met. Respond to stakeholder needs with timely, accurate, and insightful analytical reporting. Collaborate closely with global IT and CRM teams, contributing to worldwide projects and system developments. Lead, mentor, and support two direct reports, creating a positive team rhythm with regular check-ins, coaching, and personal development plans. Partner with the team to prioritize projects and manage workloads that drive business priorities forward. Build strong relationships with key stakeholders and peers, becoming a trusted advisor on data and analytics. Act as a right hand to the CRM & Analytics Director, providing hands-on support and contributing to team success Skills & Experience A degree in Economics, Marketing, Statistics or a related quantitative discipline 6+ years of hands-on experience in CRM analytics & customer insights Proven track record of driving business impact through data Exceptional communication, collaboration, and stakeholder management skills, with the ability to influence at all levels A customer-first mindset with the curiosity to uncover insights that enhance customer experience and loyalty Advanced analytical skills and a sharp eye for detail, with the ability to prioritise effectively in a fast-paced environment. Solid experience writing and interpreting complex SQL queries Proven experience in customer segmentation, predictive modelling and campaign analytics Ability to manage multiple projects, processes, and teams simultaneously, ensuring deadlines and business priorities are met Hands-on experience with Google BigQuery and CRM analytics tools (preferred). Proficiency in visualization tools such as Power BI or similar platforms Working at EssilorLuxottica A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy: A generous yearly product allowance for you to spend across our portfolio of brands Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage. Abundance of local cafes, a major shopping centre and close to public transport facilities Global volunteering opportunities through our OneSight Foundation Wide range of career opportunities across the EssilorLuxottica network Complimentary full-time concierge services offering an exclusive hotel-style experience! Options for a hybrid working environment To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.