All job offers Customer Relations Manager

About the role David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As a Sales Professional, you will be empowered to expand your skills in a fast-paced environment where no two days are the same. You will have the opportunity to be part of a dynamic team and grow your career in our newly refurbished Southland store! At David Jones, we are committed to delivering an exceptional in-store experience. Our Sales Professionals are customer-obsessed, passionate about collaboration, and strive to create warm connections on the shopfloor. Responsibilities include Creating memorable experiences and going above and beyond for your customers. Actively take responsibility for your performance by committing to ongoing learning and development in accordance with commercial objectives. Inspire customers to take advantage of the David Jones Rewards Program. Support and inspire fellow team members, while contributing to the ongoing success of your store. Our recruitment process Quick Apply: Submit your CV and answer a few key questions to get started. Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential. Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.

About the role David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As a Sales Professional, you will be empowered to expand your skills in a fast-paced environment where no two days are the same. You will have the opportunity to be part of a dynamic team and grow your career in our newly refurbished Southland store! At David Jones, we are committed to delivering an exceptional in-store experience. Our Sales Professionals are customer-obsessed, passionate about collaboration, and strive to create warm connections on the shopfloor. Responsibilities include Creating memorable experiences and going above and beyond for your customers. Actively take responsibility for your performance by committing to ongoing learning and development in accordance with commercial objectives. Inspire customers to take advantage of the David Jones Rewards Program. Support and inspire fellow team members, while contributing to the ongoing success of your store. Our recruitment process Quick Apply: Submit your CV and answer a few key questions to get started. Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential. Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.

About the role David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As a Sales Professional, you will be empowered to expand your skills in a fast-paced environment where no two days are the same. You will have the opportunity to be part of a dynamic team and grow your career with one of Australia's iconic luxury retail destinations. At David Jones, we are committed to delivering an exceptional in-store experience. Our Sales Professionals are customer-obsessed, passionate about collaboration, and strive to create warm connections on the shopfloor. Responsibilities include Creating memorable experiences and going above and beyond for your customers. Actively take responsibility for your performance by committing to ongoing learning and development in accordance with commercial objectives. Inspire customers to take advantage of the David Jones Rewards Program. Support and inspire fellow team members, while contributing to the ongoing success of your store. Our recruitment process Quick Apply: Submit your CV and answer a few key questions to get started. Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential. Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.

About the role David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As a Sales Professional, you will be empowered to expand your skills in a fast-paced environment where no two days are the same. You will have the opportunity to be part of a dynamic team and grow your career with one of Australia's iconic luxury retail destinations. At David Jones, we are committed to delivering an exceptional in-store experience. Our Sales Professionals are customer-obsessed, passionate about collaboration, and strive to create warm connections on the shopfloor. Responsibilities include Creating memorable experiences and going above and beyond for your customers. Actively take responsibility for your performance by committing to ongoing learning and development in accordance with commercial objectives. Inspire customers to take advantage of the David Jones Rewards Program. Support and inspire fellow team members, while contributing to the ongoing success of your store. Our recruitment process Quick Apply: Submit your CV and answer a few key questions to get started. Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential. Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.

About the role David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As a Sales Professional, you will be empowered to expand your skills in a fast-paced environment where no two days are the same. You will have the opportunity to be part of a dynamic team and grow your career with one of Australia's iconic luxury retail destinations. At David Jones, we are committed to delivering an exceptional in-store experience. Our Sales Professionals are customer-obsessed, passionate about collaboration, and strive to create warm connections on the shopfloor. Responsibilities include Creating memorable experiences and going above and beyond for your customers. Actively take responsibility for your performance by committing to ongoing learning and development in accordance with commercial objectives. Inspire customers to take advantage of the David Jones Rewards Program. Support and inspire fellow team members, while contributing to the ongoing success of your store. Our recruitment process Quick Apply: Submit your CV and answer a few key questions to get started. Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential. Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.

About the role David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As a Sales Professional, you will be empowered to expand your skills in a fast-paced environment where no two days are the same. You will have the opportunity to be part of a dynamic team and grow your career with one of Australia's iconic luxury retail destinations. At David Jones, we are committed to delivering an exceptional in-store experience. Our Sales Professionals are customer-obsessed, passionate about collaboration, and strive to create warm connections on the shopfloor. Responsibilities include Creating memorable experiences and going above and beyond for your customers. Actively take responsibility for your performance by committing to ongoing learning and development in accordance with commercial objectives. Inspire customers to take advantage of the David Jones Rewards Program. Support and inspire fellow team members, while contributing to the ongoing success of your store. Our recruitment process Quick Apply: Submit your CV and answer a few key questions to get started. Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential. Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.

Purpose & Overall Relevance for the Organization This role supports the Global Key Accounts (JD Sports & Foot Locker) Sales Team by providing data-driven insights through seasonal and financial forecasting, demand planning, and sell-through performance analysis. The goal is to optimize sales performance, identify growth opportunities, and support strategic initiatives that drive market share and revenue across the Global Key Accounts (GKA) channel and the broader adidas business. Key Responsibilities Sales & Forecasting Analytics Analyze weekly sell-through and weeks-of-cover data to identify trends, opportunities, and areas of risk. Provide consistent Order Book management support to the GKA Sales Team. Support funding requests, including cancellations and other in-season adjustments. Identify in-season business risks and opportunities versus plan, and provide actionable recommendations to enhance performance. Deliver weekly, monthly, and quarterly reports detailing business performance by category and account. Forecasting & Planning Support the implementation and execution of seasonal and financial forecasting. Contribute to GTM (Go-to-Market) planning by coordinating forecast-related inputs and customer financial reporting. Assist with strategic outlook planning and long-term forecasting aligned with global objectives and localized market needs. Reporting & Insights Provide ad-hoc reporting and insights for both the GKA channel and specific customer needs. Translate complex retail and sales data into actionable insights for internal and external stakeholders. Localize global strategies by integrating customer, category, and market-specific insights. Knowledge, Skills, and Abilities Proficient in Microsoft Excel and PowerPoint; experience with SAP and Business Intelligence (BI) tools is a plus. Strong understanding of retail math and sell-through analysis, with the ability to translate data into strategic recommendations. Ability to recognize retail and consumer trends and apply them to business decisions. Excellent time management and prioritization skills; capable of managing multiple tasks under tight deadlines with strong attention to detail. Confident communicator, able to present data-driven insights clearly to managers, peers, and external partners. Proven ability to build strong relationships and collaborate effectively with internal cross-functional teams and external stakeholders. Positive team player, committed to contributing to a high-performance and collaborative culture. Key Relationships Internal Director of Key Accounts Key Account Managers Planning Team Supply Chain Sales Operations Finance Customer Service Marketing Operations Product/Category Teams External Merchandising & Planning Teams at JD Sports and Foot Locker Requisite Education and Experience Tertiary qualifications in Business, Finance, Accounting, or a related field preferred (but not essential if experience is strong). Relevant experience in data analytics, sales planning, retail operations, or financial forecasting is advantageous.