All job offers Customer Support Specialist

Main Responsibilities: Order Coordination end to end for assigned Region Travel Retail & Distributor Markets - Order entry in SAP system incl availability & freshness check, allocation requests and credit block release - Monitor all relevant process steps after order entry until customer receives shipment - Maximizing on-time and in-full service level - Coordination of orders from Singapore warehouse and German warehouse - Control shipment costs via release process and freight invoice check - Complaint management related to shipments including returns management, credit note and follow up on corrective actions - Special order handling of BA allowance shipments and free of charge shipments (FOC) Management of internal and external communication - Regular contact with customers by e-mail for daily questions in connection with orders, availability of goods, product information etc. - Frequent exchange with sales teams to align on priorities and special promotions or product launches - Setting up a priority plan for the monthly deliveries - Work on continuous improvements on the order process (i.e. sustainability, lean management) - Manage constant changing requirements in the markets in a professional manner - Regular exchange with CS team from HQ to share best practices Maintain accurate data - Enter and use the shared order status overview file - Upload price files in SAP - Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder - Update master data of new products for specific TR / DM customers - Review export documents (i.e. invoices, packing list, CITES) Requirements: Education in Business Administration, preferably some experience in the customer service (B2B) or export industry Good team player that shows initiative and an exact and efficient work manner Fast learner, able to work under pressure, reliable and communicative MS-Office, SAP-Know how is an advantage Fluent English, Mandarin or Cantonese preferred

About the role: Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world. In this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up. You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximise overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor. We are currently seeking a Senior Client Advisor within our Gold Coast Boutique. Responsibilities: Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards Cultivate customers with personalized interactions Learn and execute practices to achieve high client repeat rate Embody and inspire the highest luxury standards in presentation and behavior Manage customer issues/complaints Become an active member of store team to support the initiatives and efforts of the store and the company Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety Support Client Advisors in achieving their sales plans through mentoring and coaching

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more. Established in 2006, Prescription Safety Glasses is today the largest supplier in Australia and New Zealand of certified and compliant Prescription Safety Glasses, supporting a network of over 700 local Optical Retailers. Being a division of EssilorLuxottica, PSG has access to a wide range of outstanding quality lens and coating technologies. We have a permanent opportunity for a passionate career driven Customer Service Consultant working out of our Silverwater location. If you are looking to start your career within the Optical industry, this is the role for you. This role is part of our Prescription Safety Glasses team supporting some of Australia's leading Corporate companies. In this role you will be responsible for responding to customer enquiries, providing technical advice and product recommendations, and ensuring that orders and processed with attention to detail. Requirements for the role: Experience in customer service, ideally within a call centre environment Excellent interpersonal and communication (both written and verbal) skills Experience in managing customer enquiries using phone, email and customer records/order systems High attention to detail, with demonstrated experience in ensuring first-time quality in customer records maintenance Strong computer literacy At Essilor, we take pride in investing in our talent and support you in building your career. If you're passionate about Customer Service and are looking for a new challenge, we want to hear from you! To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

About the role: Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world. In this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up. You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximize overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor. We are currently seeking strong, passionate Senior Client Advisors within our Sydney Market. Responsibilities: Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards Cultivate customers with personalized interactions Learn and execute practices to achieve high client repeat rate Embody and inspire the highest luxury standards in presentation and behavior Manage customer issues/complaints Become an active member of store team to support the initiatives and efforts of the store and the company Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety Support Client Advisors in achieving their sales plans through mentoring and coaching

About the role: Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world. In this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up. You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximize overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor. We are currently seeking strong, passionate Senior Client Advisors within our Sydney Market. Responsibilities: Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service Assist customers with merchandise selections using strategic and consultative selling skills in accordance with TCO training modules and standards Cultivate customers with personalized interactions Learn and execute practices to achieve high client repeat rate Embody and inspire the highest luxury standards in presentation and behavior Manage customer issues/complaints Become an active member of store team to support the initiatives and efforts of the store and the company Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety Support Client Advisors in achieving their sales plans through mentoring and coaching

Customer Experience Team Member Are you a customer service specialist ready to make a real impact? Universal Store is a Brisbane based fashion retailer that has over 105 stores nationally and a thriving e-commerce business. A large part of our success is our dedication to customer service and ensuring that value and support are equally prioritised. Selling a large range of premium products and delivering the latest trends demands excellent knowledge and customer service expectations. We are seeking a dedicated Customer Experience Team Member to join our team at our Brisbane Support Office. This is your chance to be at the heart of our commitment to delivering sensational customer service to our customers, retail stores, and internal teams. Working a causal roster (including weekends), you’ll be supporting the wider business functions as the first point of contact for our customers. About the Role: Deliver superior customer service, setting the standard by personal example. Manage incoming returns & refunds, ensuring security and fraud policies are upheld. Maintain accurate records of customer interactions and investigations. Collaborate with our Marketing & Digital team to enhance customer visibility and automate processes. Actively research market and customer behaviours to bridge the gap between digital and in-store experiences. Treat all customers with dignity and respect, regardless of the interaction.What We're Looking For: Proven ability to improve customer experience and promote customer effort. Proficiency in relevant technology and systems. Experience in retail and/or eCommerce. Strong lateral thinking and problem-solving skills.Key Behavioural Attributes: High attention to detail. Strong achievement drive. Excellent interpersonal and communication skills. Exceptional problem-solving abilities. Ability to work autonomously.Why Join Universal Store? We're not just a retailer; we're a community. At Universal Store, our "Universal Spirit" guides everything we do. And in exchange for your hard work we offer: Access to a range of heavily discounted products Modern, open plan office with generous facilities and on-site parking Flexible working arrangements and WFH options Career development and support Employee benefits programsIf you're a proactive, customer-focused individual with a passion for problem-solving and a desire to contribute to a vibrant team, apply now! Due to the volume of applications we often receive, it may not be possible to provide an outcome to everyone.

About the role: Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world. In this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up. You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximise overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor. We are currently seeking a Senior Client Advisor within our Brisbane Boutique. Responsibilities: Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards Cultivate customers with personalized interactions Learn and execute practices to achieve high client repeat rate Embody and inspire the highest luxury standards in presentation and behavior Manage customer issues/complaints Become an active member of store team to support the initiatives and efforts of the store and the company Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety Support Client Advisors in achieving their sales plans through mentoring and coaching

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more. As our Optical Customer Service Team Leader in our Windsor location you will lead our local Customer Service team to deliver the highest level of service and experience for our customers around Queensland. You will be trained to become a key point of contact in the business for our customers and our internal team (Account Managers, Production and Logistics team), ensuring our standards of Customer Service continue to improve and support our growth efforts. You'll be focused on supporting your team of 4 to go above and beyond the expectations of the customer and be relied on for tehcnical and trouble shooting advice. Our ideal candidate will have: Optical Knowledge Leadership experience Innovative thinker 2 or more years' experience in customer service, ideally within a call centre environment Excellent interpersonal and communication (both written and verbal) skills Great business acumen Strong computer literacy, including navigating ordering systems and tools High attention to detail About You: Natural people person and leader Interest in pursuing a career in the optical industry Highly organised, and able to manage multiple tasks simultaneously Reliable, punctual, proactive and enthusiastic! If you can see yourself having a great career in the Optical Industry, we'd love to hear from you. To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

About the role: Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world. In this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up. You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximise overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor. We are currently seeking a Senior Client Advisor within our Collins Street Boutique. Responsibilities: Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards Cultivate customers with personalized interactions Learn and execute practices to achieve high client repeat rate Embody and inspire the highest luxury standards in presentation and behavior Manage customer issues/complaints Become an active member of store team to support the initiatives and efforts of the store and the company Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety Support Client Advisors in achieving their sales plans through mentoring and coaching

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people. Due to internal promotion, we are excited to recruit for an After-Sales Coordinator to join our Client Care and After Sales team. This role is based in our Distribution Center and is full time. WHAT IMPACT YOU CAN CREATE AT CHANEL Coordinating all Client Fashion, Time piece and Fine Jewelry repairs, ensuring that all after-sales services provided meet high-quality standards and contributes to an exceptional client experience whilst also fostering collaboration that leads to delivering strong After Sales and Service support across all business areas, including CHANEL Boutiques and the Client Care Department. YOU ARE ENERGIZED BY Being proactive in your ways of working, to address After Sales Service needs independently and effectively, while maintaining the highest level of professionalism, reflecting the Chanel client service values and prioritizing brand image and integrity in all after sales interactions and repairs. WHAT WILL YOU DO? Ultise strong attention to detail and product knowledge to deliver professional assessments of all Client After Sales Service requests. Oversee and manage the packing of domestic and international shipments as needed Conduct assessments of Stock product when required Monitor and be accountable for coordinating all After Sales cases whilst focusing on providing exceptional follow up and communication on open cases Responsible for the efficient ordering of spare parts, ensuring that all necessary components are readily available to support the After Sales process Monitor inventory levels for spare parts and related items, utilising inventory management systems to ensure accuracy Act as a key liaison between departments by sharing valuable business insights derived from data analysis Prepare and present comprehensive reports on inventory, claim status, spare part usage, and overall performance WHAT YOU WILL BRING Excellent interpersonal and communication skills with the ability to build strong relationships internally and externally A positive attitude, empathy and resilience when addressing Boutique and Client care enquiries and requested support Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to resolve cases Ability to thrive in a fast paced environment Intermediate proficiency in Microsoft Office products including Word, Excel and PowerPoint. Demonstrated After Sales care and retail experience including product quality experience to proactively address repair service needs independently will be highly regarded. WHAT CHANEL CAN OFFER YOU Chanel is dedicated to empowering our people to develop and learn wholistically. We believe by nurturing the whole person, not just the employee, we give people the space and tools to design their impact based on their individual strengths and intrinsic motivations. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.

Missions For more than 150 years Louis Vuitton retail teams have shared the same spirit of excellence and passion. In their hands they have the power to share Louis Vuitton's history and ensure our brands success! Our top priority is each clients experience, inspiring them in store across our product universe and taking them on a journey of discovery. Our teams are agile and innovative, with a unique sense of service, initiative and passion! By joining our retail team, you will be part of an ever evolving human-centric adventure! With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Profil As a Senior Client Advisor, you will take a more supervisory lead on the selling floor and support the Store Management team in the day to day operations of our store. You will also be responsible for: leading by example and being a role model in all areas of your role providing coaching, feedback and direction to the team, actively managing the selling floor and the client experience, promoting and driving your department to increase team sales and confidence, and preparing and delivering morning briefs and training for the team. We are looking for a passionate and client centric sales expert with management or leadership experience gained from working within a dynamic retail brand. To ensure your success as a Senior Client Advisor, you will also bring: a demonstrated ability to drive sales results of yourself and others, experience managing difficult client situations a commercial business mindset which will allow you to increase store performance clienteling experience, with a demonstrated ability to foster long term relationships with our valued clients Informations complémentaires Your next journey starts here! By being a part of the Louis Vuitton team, you will have access to unlimited career opportunities. We also invest in your career development by offering you access to the very best training, resources, technologies and innovations. You will be presented with unique career opportunities both on a local and international scale, with an enticing benefits and incentives package being part of the LVMH group, available too! Recevoir par email Référence LVM28296

Key Accountabilities Client Journey • Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it instore or remotely. • Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. • Build rapport with clients by discovering their needs, desires and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations. • Develop client base by recruiting new clients and developing existing ones to the top level of the segmentation • Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant. • Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them. • Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…). Sales Excellence • Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely. • Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals. • Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude. • Select the right products matched to client needs and benefits and effectively use cross and upselling techniques. • Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities. • Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience. • Guide and inspire the client to make the best possible decision to buy the right product. • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions. • Assist, as the first point of contact, in resolving common client issues and needs. Brand & Product • Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions. • Proactively attend trainings to gain insights on product knowledge and selling techniques • Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients. • Combines styling knowledge with the ability to offer products to best serve the client. • Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude. • Support for a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management to ensure brand initiatives are understood (in case of a needed support on this management function). Operational Excellence • Actively participate in all store operations such as stock maintenance, stock inventories, and general store administration activities. • Adhere to all policies and procedures with a focus on loss prevention and operational excellence. • Accurately process all POS transactions and ensure accurate capture of client information. • Contribute to upholding the visual display of all products following Gucci visual standards. • Follow Company grooming at all times and according to Gucci standards and policies. • Ensure optimal levels of products on the sales floor in line with corporate policies and procedures. • Manage general store administration and functionality. • Perform management functions at the POS, inclusive of approval of client returns and exchanges (in case of a needed support on this management function). • Able to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store (in case of a needed support on this management function). Requirements • 4+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting. • Passion and natural interest in relationship building and people engagement. • High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team. • Proven ability to perform certain complex tasks with accuracy and commitment. • Proven ability to collaborate with teammates and act as a role model. • Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues. • Deep knowledge about and passion for fashion and luxury. • Flexibility to work a retail schedule which will include evenings, weekends, and holidays. • Excellent commercial awareness and client attitude. • High flexibility and ability to adapt to different clients and complex situations. • Strong communication skills, internally and externally. • Ability to work in a fast-moving and dynamic environment.

Poste Louis Vuitton is more than a name...it's a mindset. For more than 150 years Louis Vuitton retail teams have shared the same spirit of excellence and passion. In their hands they have the power to share Louis Vuitton's history and ensure our brands success! Our top priority is each clients experience, inspiring them in store across our product universe and taking them on a journey of discovery. Our teams are agile and innovative, with a unique sense of service, initiative and passion! By joining our retail team, you will be part of an ever evolving human-centric adventure! With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Missions As a Senior Client Advisor, you will take a more supervisory lead on the selling floor and support the Store Management team in the day to day operations of our store. You will also be responsible for: leading by example and being a role model in all areas of your role providing coaching, feedback and direction to the team, actively managing the selling floor and the client experience, promoting and driving your department to increase team sales and confidence, and preparing and delivering morning briefs and training for the team. We are looking for a passionate and client centric sales expert with management or leadership experiencegained from working within a dynamic retail brand. Profil To ensure your success as a Senior Client Advisor, you will also bring: a demonstrated ability to drive sales results of yourself and others, experience managing difficult client situations a commercial business mindset which will allow you to increase store performance clienteling experience, with a demonstrated ability to foster long term relationships with our valued clients Informations complémentaires By being a part of the Louis Vuitton team, you will have access to unlimited career opportunities. We also invest in your career development by offering you access to the very best training, resources, technologies and innovations. You will be presented with unique career opportunities both on a local and international scale, with an enticing benefits and incentives package being part of the LVMH group, available too! Recevoir par email Référence LVM28339